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Penghargaan tersebut diberikan kepada pemasok dengan presented to suppliers with the best performance based
performa terbaik berdasarkan hasil audit QSA tertinggi on the highest QSA audit results and the maintenance
dan yang mempertahankan sertifikat GFSI pada tahun of GFSI certification in 2025. In addition, the Company
2025. Selain itu, Perseroan juga melakukan pengawasan conducted food safety and quality oversight of several
keamanan pangan dan kualitas atas sejumlah proses internal processes, including warehouse evaluations
internal yang meliputi evaluasi gudang dan evaluasi gerai. and outlet evaluations. Outlet performance evaluations
Evaluasi performa gerai pada saat operasional berjalan during operations were conducted through the Restaurant
dilakukan melalui Restaurant Operation Compliance Operation Compliance Check (ROCC) for KFC outlets and
Check (ROCC) untuk gerai KFC dan Customer Operation the Customer Operation Review & Evaluation (CORE) for
Review & Evaluation (CORE) untuk gerai Taco Bell. KFC dan Taco Bell outlets. KFC and Taco Bell were audited by third-
Taco Bell diaudit oleh auditor pihak ketiga atau NSF sesuai party auditors or NSF in accordance with Yum! Restaurant
ketentuan Yum! Restaurant International sebanyak empat International requirements four times a year, supported by
kali setahun dan didukung oleh ROCC/CORE internal oleh internal ROCC/CORE reviews by QA at least once a year.
QA minimal satu kali setahun.

Dari hasil audit gudang dan gerai pada tahun 2025, terdapat Based on the 2025 warehouse and outlet audit results,
32 gudang yang mendapat DQA dan 31 gudang yang 32 warehouses underwent DQA and 31 warehouses
mendapat TQA. Terdapat 1 gudang yang tidak lulus audit underwent TQA. One warehouse did not pass the
DQA dan seluruh gudang lulus TQA. Untuk commissary, DQA audit, while all warehouses passed TQA. For
diberlakukan FSA, QSA, dan TQA. Pada tahun 2025, commissaries, FSA, QSA, and TQA were applied. In 2025,
Gudang Sentul dan Gudang Cipendawa tidak dilakukan the Sentul Warehouse and Cipendawa Warehouse were
audit DQA karena kedua gudang tersebut telah memiliki not subject to DQA because both warehouses already held
sertifikat GFSI. Sementara itu, hasil ROCC external KFC GFSI certification. Meanwhile, KFC’s 2025 external ROCC
pada tahun 2025 menunjukkan FSCC At Standard sebesar results showed FSCC At Standard of 71.13% and Brand
71.13% dan Brand Standard/Operation Standard (BS/OS) Standard/Operation Standard (BS/OS) of 90.81%, with the
sebesar 90.81%, dengan hasil ROCC lulus berdasarkan nilai ROCC passing based on the combined FSCC and OS overall
keseluruhan dari FSCC dan OS (overall) sebesar 68.30%. score of 68.30%. Taco Bell’s external CORE, conducted
Adapun CORE external Taco Bell yang dilakukan tiga kali three times during the year, recorded an overall At Standard
dalam setahun mencatat At Standard secara keseluruhan result of 82.14% from a total of 28 external CORE audits
sebesar 82.14% dari total 28 audit CORE external oleh NSF. by NSF. The Company also completed internal ROCC for
Perseroan juga menyelesaikan ROCC internal untuk KFC 699 KFC outlets during 2025, in addition to conducting
sebanyak 699 gerai selama tahun 2025, ditambah ROCC supplementary internal ROCC for outlets that experienced
internal tambahan bagi gerai yang mengalami eskalasi 2 escalation after 2 instances of underperforming in external
kali underperforming saat ROCC external. CORE internal ROCC. Internal CORE for Taco Bell was conducted for 8
untuk Taco Bell dilaksanakan pada 8 gerai selama tahun outlets during 2025.
2025.

Di samping itu, Perseroan mempercepat transformasi At the same time, the Company accelerated its digital
digital dengan menitikberatkan pada inovasi produk transformation by emphasizing product and service
dan layanan, penguatan eksekusi operasional, serta innovation, stronger operational execution, and faster
percepatan digitalisasi. Teknologi dimanfaatkan untuk digitalization. Technology was utilized for demand
demand forecasting, inventory management, digital forecasting, inventory management, digital ordering, CRM,
ordering, CRM, serta dashboard kinerja secara real-time and real-time performance dashboards to support more
guna memperkuat pengambilan keputusan berbasis data-based decision-making. To drive transaction volume
data. Untuk mendorong volume transaksi melalui kanal through internal digital channels and improve customer
digital internal dan meningkatkan pengalaman pelanggan, experience, the Company continued to update the KFCku
Perseroan terus melakukan pembaruan pada aplikasi app, Web Order, and KIOSK systems.
KFCku, Web Order, dan sistem KIOSK.

Sejak Mei 2025, Perseroan meluncurkan The New KFCku Since May 2025, the Company has launched The New
App sebagai versi terbaru aplikasi pemesanan digital, KFCku App as the latest version of its digital ordering

PT Fast Food Indonesia Tbk | Annual Report 2025 37