Page 38 - Annual Report PT Fast Food Indonesia Tbk 2024

LAPORAN MANAJEMEN
Management Report

LAPORAN DIREKSI
Board of Directors Report

(Management Projection Control Sheet) berbasis barcode Sheet) system for kitchen operations and an interactive
untuk operasional dapur dan Kitchen Display System Kitchen Display System to improve service efficiency for
interaktif bagi kru dapur untuk meningkatkan efisiensi kitchen crew.
layanan.

Upaya pembaharuan TI di lingkup internal disertai dengan Internal IT upgrades were also accompanied by efforts
upaya memperkuat kemitraan teknologi. Dalam hal ini, to strengthen technology partnerships. The Company
Perseroan telah mengintegrasikan API Point of Sales has integrated its Point of Sales API with various third-
dengan berbagai platform pihak ketiga seperti Kredivo party platforms such as Kredivo and Telkomsel Point,
dan Telkomsel Point, serta bekerja sama dengan KAI, BPJS and established collaborations with KAI, BPJS JMO, and
JMO, dan Paysgift melalui metode integrasi API. Perseroan Paysgift through API integration methods. The Company
juga telah mengadopsi sistem survei pelanggan Qualtric also adopted the Qualtric customer survey system
yang terintegrasi dengan YUM, serta mengembangkan integrated with YUM and developed a mobile-based
program monitoring versi aplikasi untuk berbagai sistem monitoring program for various digital systems in use.
digital yang digunakan. Informasi dari para pelanggan Customer insights obtained through these platforms
membantu Direksi dalam mengambil kebijakan berbasis support the Board of Directors in making data-driven
data akurat. decisions.

Efektivitas operasional Perseroan tidak hanya ditopang The Company’s operational effectiveness is supported
oleh penguatan teknologi informasi, tetapi juga oleh not only by strengthened information technology, but also
kualitas dan kompetensi sumber daya manusia (SDM). by the quality and competence of its human resources
Strategi pengelolaan dan pengembangan SDM pada (HR). In 2024, the Company’s HR management and
tahun 2024 difokuskan pada empat pilar utama yang development strategy focused on four main pillars under
dikenal dengan konsep 4C, yaitu: Communication dalam the 4C concept: Communication to build a Winning
membentuk Winning Culture; Customer Focus untuk Culture; Customer Focus to enhance customer-centricity;
meningkatkan fokus kepada pelanggan; Capability Capability Building to improve HR quality; and Cost
Building dalam meningkatkan kualitas SDM; dan Cost Optimization to increase productivity.
Optimization untuk meningkatkan produktivitas

Pada aspek Communication, Perseroan melaksanakan In the Communication aspect, the Company implemented
beragam program di tahun 2024 yang meliputi program various programs in 2024, such as Townhall meetings, We
Townhall, We Connect, Podcast, Focus Group Discussions Connect sessions, Podcasts, and Focus Group Discussions
(FGD) sebagai forum komunikasi; peningkatan kualitas (FGDs) as communication forums; enhanced the quality of
KFC Buletin sebagai media komunikasi internal, serta KFC Bulletin as an internal communication medium and
program Employer Branding di media sosial LinkedIn dan launched Employer Branding initiatives on LinkedIn and
Instagram sebagai media komunikasi eksternal. Instagram as external communication channels.

Dalam aspek Customer Focus, Perseroan mencanangkan For the Customer Focus aspect, the Company introduced
program We Are The Owner of KFC dan program Service the “We Are The Owner of KFC” program and the Service
Excellence. Capability Building dilakukan dengan Excellence initiative. Capability Building was strengthened
meluncurkan Area Coach Development Program (ACDP), through the launch of the Area Coach Development Program
Micro Learning, KFC Edutoons, Refreshment Program, (ACDP), Micro Learning, KFC Edutoons, Refreshment
dan New Product Development Training. Programs, and New Product Development Training.

Sedangkan pada aspek Cost Optimization, Perseroan On Cost Optimization, the Company implemented
melakukan program efisiensi, kalibrasi matriks manning efficiency programs, conducted manning level matrix
level, penyesuaian kebijakan KHL, dan pemantauan calibration, adjusted KHL (Decent Living Needs) policies,
komposisi Perjanjian Kerja Waktu Tertentu (PKWT) & and monitored the composition of Fixed-Term Employment
Perjanjian Kerja Waktu Tidak Tertentu (PKWTT). Agreements (PKWT) and Permanent Employment
Agreements (PKWTT).

36 PT FAST FOOD INDONESIA TBK | LAPORAN TAHUNAN 2024