Page 120 - Annual Report PT Fast Food Indonesia Tbk 2024

ANALISIS DAN PEMBAHASAN MANAJEMEN
MANAGEMENT DISCUSSION & ANALYSIS

PENJAMINAN KUALITAS
QUALITY ASSURANCE

Standar persyaratan yang ketat dan audit rutin ini The stringent requirements and routine audits are
bertujuan untuk memastikan semua pemasok mematuhi designed to ensure that all suppliers comply with the
standar keamanan dan kualitas pangan tertinggi, menjaga highest food safety and quality standards, maintaining
integritas produk, dan kesehatan serta keselamatan product integrity while safeguarding consumer health and
konsumen. safety.

Pemantauan Terhadap Proses Internal Monitoring of Internal Processes
QA melakukan pengawasan keamanan pangan dan QA oversees food safety and quality across several
kualitas terhadap beberapa proses internal, sebagai internal processes, as outlined below:
berikut:

Evaluasi Gudang. Pelaksanaan evaluasi gudang Warehouse Evaluation. Warehouse evaluations are
dilakukan melalui Distribution Quality Audit dan conducted through the Distribution Quality Audit (DQA)
Transportasi Quality Audit (DQA & TQA) setiap setahun and Transportation Quality Audit (TQA) on an annual
sekali. Performa gudang dilakukan audit dengan teliti basis. The warehouse performance audit is carried
dan meliputi semua administrasi gudang (dokumen dan out meticulously, covering all aspects of warehouse
dokumentasi), pelaksanaan distribusi barang, peralatan/ administration (documentation and records), goods
perlengkapan dan fasilitas, perlindungan produk, distribution processes, equipment and facilities, product
pengendalian temperatur, sanitasi/kebersihan gudang protection, temperature control, warehouse sanitation
dan perlengkapan yang digunakan, cara mengendalikan and cleanliness, as well as pest control measures.
hama di gudang.

Audit lain yang diterapkan di gudang adalah TQA Another audit applied to the warehouse is TQA, which
dan berlaku untuk kendaraan pengangkut barang ke specifically evaluates the transportation vehicles used for
restoran. Distribusi barang harus mengikuti sistem First goods delivery to restaurants. The distribution process
In First Out (FIFO) dan First Expired First Out (FEFO), must adhere to the First In, First Out (FIFO) and First
stok barang masuk lebih dulu di gudang wajib keluar Expired, First Out (FEFO) systems, ensuring that the earliest
lebih awal dan stok barang dengan tanggal kadaluarsa stocked goods are dispatched first, and items with shorter
lebih pendek wajib didistribusikan lebih dulu. Kendaraan expiration dates are prioritized for distribution. Vehicles
harus berfungsi dengan baik dan tidak ada kerusakan must be in optimal working condition, free from any
sekecil apapun, kebersihan kendaraan dan sopir selalu damage, and maintained in a high standard of cleanliness,
dipelihara, penyiapan barang saat masuk ke kendaraan including the drivers. Goods must be carefully handled
ditangani dengan hati-hati, temperatur kendaraan during loading, and vehicle temperatures, particularly
(terutama kendaraan untuk barang dingin) dijaga supaya for refrigerated transportation, must remain stable. Upon
tetap stabil, penurunan barang dari kendaraan ke restoran delivery to restaurants, all items must be accompanied by
dilengkapi dokumen dan kondisi setiap barang memenuhi proper documentation, and the condition of each product
standar kualitas. must meet established quality standards.

Evaluasi Gerai. Sebelum beroperasi, QA melakukan Outlet Evaluation. Prior to commencing operations, QA
evaluasi dan trial untuk memastikan kesiapan gerai dari conducts evaluations and trials to ensure the readiness
aspek fasilitas gedung dan lingkungan sekitar, equipment, of outlets in terms of building facilities and surrounding
kesiapan bahan baku/produk, dan tim operasional environment, equipment, raw material/product availability,
sebagai pelaksana operasional gerai. and the operational team responsible for store operations.

Evaluasi performa gerai saat operasional sudah berjalan The performance evaluation of outlets during operations is
adalah Restoran Operation Compliance Check (ROCC) conducted through the Restaurant Operation Compliance
dan Customer Operation Review & Evaluation (CORE). Check (ROCC) and Customer Operation Review &
ROCC ditujukan untuk gerai KFC dan CORE ditujukan Evaluation (CORE). ROCC applies to KFC outlets, while
untuk gerai Taco Bell. CORE applies to Taco Bell outlets.

118 PT FAST FOOD INDONESIA TBK | LAPORAN TAHUNAN 2024