Page 125 - Annual Report PT Fast Food Indonesia Tbk 2024

SISTEM MANAJEMEN MUTU

QUALITY MANAGEMENT SERVICES

Perseroan telah menerapkan Sistem Manajemen Mutu The Company has implemented a Quality Management
melalui evaluasi dan pengawasan proses secara berkala System through regular evaluations and monitoring
baik pengawasan yang dilakukan secara internal maupun of processes, both internally and externally. Internal
eksternal. Pengawasan internal semua unit/ bisnis proses supervision across all business units/processes is also
juga akan dievaluasi pada saat audit eksternal dari Badan evaluated during external audits conducted by the
Sertifikasi. Certification Body.

Penerapan Sistem Manajemen Mutu ditandai dengan The implementation of the Quality Management System
kepemilikan Sertifikasi ISO PT Fast Food Indonesia Tbk, is demonstrated by PT Fast Food Indonesia Tbk’s ISO
yaitu sertifikat Quality Management System ISO 9001: Certification, specifically the ISO 9001:2015 Quality
2015 dengan ruang lingkup 10 Gerai, 15 Gudang, seluruh Management System certification, covering 10 outlets,
Support Department di semua Region termasuk Head 15 warehouses, and all Support Departments across
Office Jakarta. Perseroan juga telah melaksanakan audit all regions, including the Head Office in Jakarta. The
Re-Sertifikasi untuk mempertahankan sertifikat Quality Company has also undergone a Re-certification Audit to
Management System ISO 9001: 2015 dengan masa maintain its ISO 9001:2015 certification, which remains
berlaku 07 Januari 2028. Sistem audit dilakukan dengan valid until January 7, 2028. The audit was conducted
sistem audit onsite dan sampling beberapa region yaitu through onsite assessments and sampling in select
Medan, Bali, Batam dan Head office Jakarta. regions, including Palembang, Medan, Bali, Batam, and
the Head Office in Jakarta.

Strategi dan Tantangan Tahun 2024 Strategy and Challenges in 2024
Review dilakukan terhadap proses yang ada di masing- A review of existing processes in each department is
masing departemen dengan mengundang pimpinan conducted by engaging department heads to discuss and
departemen untuk membahas dan memperbaharui update workflows, ensuring regular monitoring to assess
proses, serta melakukan pengawasan secara berkala the consistency of procedures with actual implementation
guna melihat konsistensi prosedur dengan implementasi in accordance with the Quality Management System.
sesuai dengan Sistem Manajemen Mutu.

Sistem Manajemen Mutu juga melakukan review proses The Quality Management System also conducts
di masing-masing departemen sesuai dengan jadwal scheduled process reviews for each department, updates
yang telah ditentukan, memperbarui setiap perubahan any process modifications based on implementation
proses sesuai dengan implementasi dan kebijakan, serta and policy changes, and disseminates updates to users
mensosialisasikan ke user dan departemen lain melalui and other departments via an electronic document
distribusi dokumen secara e-document. Dengan program system (e-document). This ensures comprehensive
tersebut prosedur dan implementasi dapat dijalankan implementation and continuous updates of procedures.
secara menyeluruh dan update.

Seperti pada tahun-tahun sebelumnya, strategi As in previous years, the 2024 Quality Management
pengawasan Sistem Manajemen Mutu di Regional pada System monitoring strategy at the regional level is carried
tahun 2024 dilakukan secara virtual maupun onsite out both virtually and onsite, in collaboration with Regional
dengan bekerja sama dengan departemen di Regional. departments. In order for the work process updates can
Agar pembaruan proses kerja dapat dilakukan di seluruh be carried out in all regions, virtual document socialization
region maka dilakukan sosialisasi dokumen secara virtual is carried out by explaining both changes and the issuance
dengan menjelaskan baik perubahan maupun penerbitan of new processes and, if necessary, information is also
proses baru dan apabila diperlukan juga dilakukan carried out on how to fill out the form in detail. Through this
sosialisasi cara pengisian form secara detail. Melalui cara method, it is hoped that all teams can carry it out uniformly
ini diharapkan semua tim dapat menjalankannya secara in each region. We also monitor suitability periodically.
seragam di masing-masing region. Kami juga memantau
kesesuaiannya secara berkala.

PT FAST FOOD INDONESIA TBK | 2024 ANNUAL REPORT 123