Page 121 - Annual Report PT Fast Food Indonesia Tbk 2024

PENJAMINAN KUALITAS
QUALITY ASSURANCE

KFC dan Taco Bell diaudit oleh Auditor pihak ketiga atau Both KFC and Taco Bell undergo audits by third-party auditors
NSF mengikuti ketentuan Yum! Restaurant International (NSF) in accordance with Yum! Restaurant International
setiap tiga kali setahun dan didukung dengan ROCC/ guidelines three times a year, supplemented by internal
CORE internal oleh QA setiap dua kali setahun. ROCC/CORE audits conducted by QA twice a year.

ROCC/CORE adalah evaluasi menyeluruh terhadap ROCC/CORE is a comprehensive evaluation of store
pelaksanaan operasional di gerai (kesehatan & kebersihan operations, covering staff health and hygiene, outlet
personal), kondisi gerai dan fasilitas yang dimiliki, kesesuaian condition and facilities, compliance with operational
standar dan prosedur yang disyaratkan di gerai dengan standards and procedures, raw material handling and
aktual pelaksanaan, pengelolaan/penanganan bahan baku, management, production processes, temperature/
proses produksi dan pengendalian temperatur/waktu saat time control during cooking, order preparation speed
pemasakan, kecepatan dan ketepatan penyiapan pesanan, and accuracy, customer service, food safety assurance,
pelayanan, jaminan keamanan pangan, kualitas, dan halal product quality, and halal compliance for both raw
untuk bahan baku serta produk jadi yang disajikan kepada materials and finished products served to consumers.
konsumen.

Dari hasil Audit gudang dan gerai yang dilaksanakan pada From the results of the warehouse and outlet audits
tahun 2024, terdapat 33 gudang mendapat DQA dan 31 conducted in 2024, 33 warehouses received DQA
mendapat TQA. Untuk commissary, diberlakukan FSA, and 31 received TQA, with all warehouses declared as
QSA, dan TQA. Sedangkan untuk hasil ROCC external passing. For commissary operations, FSA, QSA, and
KFC di tahun 2024 adalah FSSC At Standard mencapai TQA assessments were applied. Meanwhile, the results
76 dan Brand Standard (BS) mencapai 93. CORE external of the external ROCC audit for KFC in 2024 showed
Taco Bell untuk 3 periode berturut-turut meraih 100% At FSSC At Standard reaching 76 and Brand Standard (BS)
Standard. QA juga menyelesaikan ROCC internal untuk reaching 93. Taco Bell’s external CORE audit achieved
KFC sebanyak 734 gerai di Semester 1, dan 718 gerai di 100% At Standard for three consecutive periods. QA also
Semester 2; CORE Internal untuk Taco Bell sebanyak 8 completed the internal ROCC audit for KFC, covering 734
gerai di Semester 1, dan 8 gerai di Semester 2. outlets in Semester 1 and 718 outlets in Semester 2, CORE
internal for Taco Bell, covering 8 outlets in Semester 1 and
8 outlets in Semester 2.

Penerapan Sistem Jaminan Halal Implementation of the Halal Assurance System
Perseroan melalui QA terus mengawasi praktik penerapan Through its QA division, the Company continuously
Sistem Jaminan Halal (SJH) pada setiap produk makanan monitors the implementation of the Halal Assurance
dan minuman yang disajikan di gerai KFC Indonesia System (SJH) for all food and beverage products served at
dan Taco Bell. SJH adalah manajemen terintegrasi KFC Indonesia and Taco Bell outlets. SJH is an integrated
yang disusun, diimplementasikan dan dipelihara untuk management system that is designed, implemented,
mengatur bahan baku, proses produksi, produk, sumber and maintained to regulate raw materials, production
daya manusia dan prosedur dalam rangka menjaga processes, products, human resources, and procedures
kesinambungan proses produksi halal sesuai dengan in order to ensure the continuity of halal production in
persyaratan LPPOM MUI. Pelaksanaan Sistem Jaminan compliance with the LPPOM MUI requirements. The
Halal di lingkungan Perseroan juga dilakukan melalui implementation of the Halal Assurance System within the
audit halal kepada semua gerai dan training Sistem company also includes halal audits for all outlets and Halal
Jaminan Halal kepada tim di gerai, gudang serta tim pada Assurance System training for outlet teams, warehouse
divisi terkait. teams, and other relevant divisions.

Perseroan memastikan semua aspek telah menerapkan The Company ensures that all aspects comply with Halal
Jaminan Halal yang dibuktikan dengan kepemilikan Assurance, as evidenced by the possession of a Halal
Sertifikat Halal dari badan resmi yang otoritatif. Certificate from an official and authorized body. The
Kepemilikan Sertifikat Halal juga memberikan dampak Halal Certificate also provides several positive impacts,
positif diantaranya adalah meningkatkan kepercayaan including increasing consumer trust and confidence in the
dan rasa tenang konsumen terhadap makanan yang food they purchase, expanding market share by making

PT FAST FOOD INDONESIA TBK | 2024 ANNUAL REPORT 119