Page 116 - Annual Report PT Fast Food Indonesia Tbk 2024

ANALISIS DAN PEMBAHASAN MANAJEMEN
MANAGEMENT DISCUSSION & ANALYSIS

PENJAMINAN KUALITAS
QUALITY ASSURANCE

Cutting Sheet RQA & Supplier Ayam
PT Kusuma Sarana Pangan

• Evaluasi cutting sheet • Cutting sheet evaluations
QA melakukan evaluasi cutting sheet untuk ayam QA evaluates cutting sheets for chicken which is
yang merupakan bahan baku pokok setiap 4 (empat) the main raw material, every 4 (four) months with
bulan sekali bersama 21 Supplier. QA memberikan 21 suppliers. QA provides refreshment training and
refreshment training dan kalibrasi tentang potongan calibration regarding correct and standard chicken
ayam yang benar dan standar. Kebersihan potongan cuts. Cleanliness of chicken cuts from feathers and
ayam dari bulu dan jeroan, ketepatan potongan ayam innards, accuracy of chicken cuts such as: Wings,
seperti: Wings, Keel, Rib, Thigh, Drumstick diperiksa Keel, Rib, Thigh, Drumstick are checked in detail
secara detail sesuai dengan petunjuk atau manual according to the cutting sheet instructions or manual.
cutting sheet.
Sejak Oktober 2023, QA menjalankan program • Since October 2023, QA is carrying out a chicken
evaluasi produk ayam dengan random sampling product evaluation program with regular random
secara rutin. Evaluasi dilakukan pada saat visit sampling. Evaluations are carried out during ROCC
ROCC dan setiap weekend (secara random) dengan visits and every weekend (randomly) by purchasing
pembelian langsung di gerai, serta pembelian melalui directly at the outlet, as well as purchasing online
online atau Drive Thru. Evaluasi ini bertujuan untuk or Drive Thru. This evaluation aims to monitor the
memantau konsistensi tim gerai dalam menyajikan consistency of the outlet team in presenting quality
produk yang berkualitas kepada konsumen agar products to consumers so that complaints related
keluhan terkait produk ayam dapat dihindari. Jika saat to chicken products can be avoided. If during the
evaluasi ditemukan ketidaksesuaian maka QA akan evaluation a discrepancy is found, QA will immediately
langsung melakukan coaching kepada tim gerai untuk provide coaching to the outlet team to pay more
memperhatikan kembali prosedur penanganan ayam. attention to chicken handling procedures.

Evaluasi Chicken Strips

114 PT FAST FOOD INDONESIA TBK | LAPORAN TAHUNAN 2024