Page 118 - Laporan Tahunan KFC 2025_low22.56

ANALISIS DAN PEMBAHASAN MANAJEMEN
Management Discussion and Analysis

ke gudang harus lebih dahulu keluar, dan stok dengan leave first, and goods with the shortest expiration
masa kedaluwarsa lebih pendek harus lebih dahulu period must be distributed first. Vehicles must
didistribusikan. Kendaraan pengangkut juga wajib function properly, be free of any damage, maintain
berfungsi dengan baik, bebas dari kerusakan, terjaga cleanliness for both the vehicle and the driver, handle
kebersihannya, serta pengelolaan suhu kendaraan, loading carefully, maintain stable vehicle temperature,
khususnya untuk barang dingin, harus stabil. dan especially for chilled goods, and ensure that unloading
memastikan penurunan barang dari kendaraan to the restaurant is properly documented and that all
ke restoran juga harus dilengkapi dokumen yang goods meet required quality standards.
memadai dan setiap barang memenuhi standar
kualitas.

• Evaluasi Gerai • Outlet evaluations
Sebelum beroperasi, QA melakukan evaluasi dan trial Before operations begin, QA conducts evaluations and
untuk memastikan kesiapan gerai dari aspek fasilitas trials to ensure outlet readiness in terms of building
bangunan dan lingkungan sekitar, peralatan, kesiapan facilities and surrounding environment, equipment,
bahan baku/produk, serta kesiapan tim operasional. raw material/product readiness, and operational team
readiness.
Evaluasi performa gerai yang telah beroperasi Evaluation of outlet performance during operations
dilakukan melalui Restaurant Operation Compliance is conducted through the Restaurant Operation
Check (ROCC) untuk gerai KFC dan Customer Compliance Check (ROCC) for KFC outlets and the
Operation Review & Evaluation (CORE) untuk gerai Customer Operation Review & Evaluation (CORE) for
Taco Bell. Taco Bell outlets.

Gerai KFC dan Taco Bell diaudit oleh auditor pihak KFC and Taco Bell outlets are audited by third-party
ketiga atau NSF sesuai ketentuan Yum! Restaurant auditors or NSF in accordance with Yum! Restaurant
International. Gerai KFC diaudit sebanyak empat kali International. KFC outlets are audited four times a
setahun, dan gerai Tacobell diaudit sebanyak tiga kali year, and Tacobell outlets are audited three times a
setahun serta didukung oleh ROCC/CORE internal year, supported by internal ROCC/CORE conducted by
oleh QA minimal satu kali setahun. QA at least once a year.

ROCC/CORE merupakan evaluasi menyeluruh ROCC/CORE is a comprehensive evaluation of
terhadap pelaksanaan operasional gerai, yang operational execution at the outlet, covering personal
mencakup kesehatan dan kebersihan personal, health and hygiene, outlet conditions and facilities,
kondisi gerai dan fasilitas, kesesuaian standar dan compliance between required standards and
prosedur yang dipersyaratkan dengan pelaksanaan procedures and actual implementation, handling and
aktual di gerai, pengelolaan dan penanganan bahan management of raw materials, production processes,
baku, proses produksi, pengendalian temperatur/ temperature/time control during cooking, speed
waktu selama pemasakan, kecepatan dan ketepatan and accuracy in order preparation, service quality,
penyiapan pesanan, kualitas pelayanan, jaminan food safety assurance, quality, and halal compliance
keamanan pangan, kualitas, dan halal atas bahan baku for raw materials and finished products served to
dan produk jadi yang disajikan kepada konsumen. customers.

Berdasarkan hasil audit gudang dan gerai tahun 2025, Based on warehouse and outlet audit results in 2025,
terdapat 32 gudang yang memperoleh DQA dan 31 32 warehouses underwent DQA and 31 underwent
gudang yang memperoleh TQA. Terdapat 1 gudang TQA. There was 1 warehouse that did not pass the
yang tidak lulus audit DQA, sedangkan seluruh gudang DQA, while all warehouses passed the TQA. For
dinyatakan lulus TQA. Untuk commissary, diterapkan commissaries, FSA, QSA, and TQA are applied. In 2025,
FSA, QSA, dan TQA. Pada tahun 2025, Gudang the Sentul Warehouse and Cipendawa Warehouse
Sentul dan Gudang Cipendawa tidak dilakukan audit were not subject to DQA because both warehouses
DQA karena kedua gudang tersebut telah memiliki already held GFSI certification.
sertifikat GFSI.

116 PT Fast Food Indonesia Tbk | Laporan Tahunan 2025