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ACCELERATING GROWTH TOWARDS RECOVERY ANALISIS DAN PEMBAHASAN MANAJEMEN
MENGEJAR PERTUMBUHAN MENUJU PEMULIHAN MANAGEMENT DISCUSSION AND ANALYSIS

PENJAMINAN KUALITAS SISTEM MANAJEMEN MUTU
Quality Assurance
Quality Management Services

FOKUS KEGIATAN TAHUN 2023 2023 ACTIVITIES FOCUS

Kegiatan rutin terkait Sistem Manajemen Mutu adalah The routine activities related to Quality Management
pelaksanaan evaluasi dan pengawasan proses secara System encompass the implementation of evaluations
berkala baik pengawasan yang dilakukan secara internal and periodic monitoring processes, both internally and
maupun eksternal. Pengawasan internal semua unit/ externally. Internal supervision of all units/business
bisnis proses juga akan dievaluasi pada saat audit processes will also be evaluated during external audits by
eksternal dari Badan Sertifikasi. Certification Bodies.

Pada tahun 2023, Perseroan telah memiliki Sertifikat In 2023, the Company has ISO Certificates held by PT
ISO yang dimiliki oleh PT Fast Food Indonesia Tbk, yaitu Fast Food Indonesia Tbk, namely the Quality Management
sertifikat Quality Management System ISO 9001: 2015 System ISO 9001:2015 certificate covering 23 Outlets,
dengan ruang lingkup 23 Gerai, 16 Gudang, seluruh 16 Warehouses, all Support Department in all regions
Support Department di semua Region termasuk Head including the Head Office in Jakarta.
Office Jakarta.

Perseroan juga telah melaksanakan audit Surveillence The Company has also conducted Surveillance audits to
untuk mempertahankan sertifikat Quality Management maintain the Quality Management System ISO 9001: 2015
System ISO 9001: 2015 dengan masa berlaku 07 Januari certificate, valid until January 7, 2025. The audit system
STRATEGI QA TAHUN 2024 2024 QA STRATEGY 2025. Sistem audit dilakukan dengan sistem audit was conducted with onsite audits and sampling in several
onsite dan sampling beberapa region yaitu Palembang, regions, including Palembang, Makassar, Balikpapan,
Strategi dan pengembangan Quality Assurance di tahun The strategy and development of Quality Assurance Makassar, Balikpapan dan Head office Jakarta. and the Head Office in Jakarta.
2024 meliputi kolaborasi QA dengan System Development in 2024 include the collaboration of QA with System
(SDV) dan Divisi lainnya untuk menyukseskan Development (SDV) and other Divisions to succeed
implementasi sertifikasi FSSC di gudang Sentul dan mulai in the implementation of FSSC certification at the
mempersiapkan dokumen untuk sertifikasi FSSC tahun Sentul warehouse and to start preparing documents for
2025 di gudang Medan, gudang Bali, gudang Drygood FSSC certification in 2025 at the Medan, Bali, Drygood
Semarang, gudang Batam. Semarang, and Batam warehouses.

Selain itu, QA bekerjasama dengan pemasok bahan Additionally, QA, in cooperation with raw material suppliers
baku dan pemasok kemasan kontak makanan akan and food contact packaging suppliers, will realize the
merealisasikan komitmen pelaksanaan sertifikasi Global commitment to the implementation of the Global Food
Food Safety Initiative (GFSI) di fasilitas mereka. Melalui Safety Initiative (GFSI) certification at their facilities.
sosialisasi dan training di Februari lalu, QA meyakinkan Through socialization and training last February, QA
Supplier bahwa kepemilikan sertifikasi GFSI menjadikan assured suppliers that owning GFSI certification makes
produk Supplier memenuhi standar Food Safety global their products meet global Food Safety standards and
dan dapat diterima di pasar internasional, artinya Supplier acceptable in the international market, meaning suppliers
dapat meningkatkan image brand mereka di mata dunia. can enhance their brand image globally.

Sejak disosialisasikan program sertifikasi GFSI kepada Since the GFSI certification program was socialized to
Supplier di Februari sampai Desember 2023, telah tercatat suppliers from February to December 2023, a total of
sebanyak 25 Supplier bahan baku dengan risiko tinggi dan 25 high-risk raw material suppliers and 9 food contact
9 Supplier kemasan kontak makanan tersertifikasi GFSI. packaging suppliers have been GFSI certified. Other raw
Supplier bahan baku lainnya seperti tepung, minyak, air material suppliers such as flour, oil, mineral water, and
mineral dan minuman soda sebagian besar juga sudah soda drinks are mostly also GFSI certified. In 2024, it is
bersertifikat GFSI. Tahun 2024, ditargetkan lebih banyak targeted that even more suppliers will be GFSI certified. By
lagi jumlah Supplier bersertifikat GFSI. Tahun 2025 2025, it is expected that all suppliers will be GFSI certified
diharapkan semua Supplier sudah bersertifikat GFSI in accordance with the YUM! Restaurant International
sesuai dengan program YUM! Restaurant International. program.

PT FAST FOOD INDONESIA TBK 120 LAPORAN TAHUNAN 2023 2023 ANNUAL REPORT 121 PT FAST FOOD INDONESIA TBK