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ACCELERATING GROWTH TOWARDS RECOVERY ANALISIS DAN PEMBAHASAN MANAJEMEN
MENGEJAR PERTUMBUHAN MENUJU PEMULIHAN MANAGEMENT DISCUSSION AND ANALYSIS

PENJAMINAN KUALITAS PENJAMINAN KUALITAS
Quality Assurance Quality Assurance

12 – 14 September 2023 QA menyelenggarakan Quality 12 – 14 September 2023 QA organized Quality Review, Audit gudang dan gerai dilaksanakan 100%. 33 gudang The audit of warehouses and outlets was carried out
Review, Awareness, and Recognition di RSC Ciracas. Awareness, and Recognition in RSC Ciracas. All RGM & mendapat DQA dan 31 mendapat TQA, semua gudang 100%. 33 warehouses underwent the DQA and 31
Semua RGM & Area Manager wilayah Jabodetabek Area Coach in Jabodetabek area and representative of dinyatakan lulus. Untuk commissary, diberlakukan FSA, underwent the TQA, all of which were declared to have
dan perwakilan dari SDD, FSD, PROC turut hadir. QA SDD, FSD, PROC also attended it. QA presented some QSA, dan TQA. Sedangkan untuk hasil ROCC external passed. For the commissary, the FSA, QSA, and TQA
menyampaikan beberapa poin penting diantaranya: important points, including: KFC di tahun 2023 adalah FSSC At Standard mencapai were applied. As for the external ROCC results for KFC
• Performa ROCC Q2 (Mei - Agustus 2023). • ROCC Performance Quarter 2 (May – August 2023) 85 dan Brand Standard (BS) mencapai 93. CORE external in 2023, the FSSC At Standard reached 85 and Brand
• Koordinasi perihal keluhan pelanggan & tindak lanjut. • Coordination regarding customer complaints and Taco Bell untuk 3 periode berturut-turut meraih 100% At Standard (BS) reached 93. External CORE for Taco Bell
follow up. Standard. achieved 100% At Standard for three consecutive periods.
• Diskusi masalah yang dihadapi di Operation dan • Discussion of issues experienced by Operation team
solusi nya. and the solution. QA juga menyelesaikan ROCC internal untuk KFC QA also completed internal ROCC for KFC for 739 outlets
• Pemberian wawasan bagi tim Operation akan • Presenting insight for Operation team on the sebanyak 739 gerai di Semester 1, dan 737 gerai di in Semester 1, and 737 outlets in Semester 2; internal
pentingnya membangun kesadaran untuk importance of building awareness to run operation Semester 2; CORE Internal untuk Taco Bell sebanyak 7 CORE for Taco Bell for 7 outlets in Semester 1, and 8
menjalankan operasional sesuai standar yang according to the required standard. Do not compromise gerai di Semester 1, dan 8 gerai di Semester 2. outlets in Semester 2.
berlaku. Tidak kompromi dengan apapun yang dapat with anything which can decrease quality & food
menurunkan kualitas & keamanan pangan. safety. Penerapan Sistem Jaminan Halal. Selain Halal Assurance System Implementation. QA oversees
• Pengetahuan lebih detail mengenai potongan dan • More detailed knowledge about raw chicken cutting memperhatikan pemenuhan jaminan keamanan pangan the implementation of the Halal Assurance System (SJH)
defect (kondisi tidak standar) pada bahan baku ayam. and defect (not standard condition). dan kualitas, QA mengawasi praktik penerapan Sistem for all food and beverage products served at KFC Indonesia
• Pemberian penghargaan kepada RGM & AC atas • Recognition to RGM & AC for the performance of their Jaminan Halal (SJH) pada setiap produk makanan dan and Taco Bell. SJH is an integrated management system
performa masing-masing restoran, penghargaan restaurants, recognition to participants who were very minuman yang disajikan di gerai KFC Indonesia dan Taco designed, implemented, and maintained to regulate
bagi peserta yang sangat aktif dan antusias selama active and enthusiastic during the review & meeting. Bell. SJH adalah manajemen terintegrasi yang disusun, raw materials, production processes, products, human
pelaksanaan review & Meeting. diimplementasikan dan dipelihara untuk mengatur bahan resources, and procedures to ensure the continuity of the
baku, proses produksi, produk, sumber daya manusia dan halal production process in accordance with LPPOM MUI
prosedur dalam rangka menjaga kesinambungan proses requirements.
produksi halal sesuai dengan persyaratan LPPOM MUI.

Pelaksanaan Sistem Jaminan Halal di lingkungan Implementation includes halal audits for all outlets and
Perseroan juga dilakukan melalui audit halal kepada halal system training for teams in outlets, warehouses,
semua gerai dan training Sistem Jaminan Halal kepada and related divisions.
tim di gerai, gudang serta tim pada divisi terkait.

HALAL

“Atas konsistensi penerapan Sistem Jaminan Halal, maka Perseroan mendapat penghargaan kategori Food
.
Service – Food “Best Halal System Implementation” Penerimaan penghargaan tersebut diwakili oleh tim QA
dan FIT pada tanggal 4 September 2023. Halal Award diselenggarakan oleh LPPOM MUI di IPB International
Convention Center Bogor dan dihadiri oleh semua pelaku usaha yang menjalankan Sistem Jaminan Halal di
fasilitas masing-masing.”

“Due to the consistent implementation of the Halal Assurance System, the Company received the award in
the Food Service - Food category for ‘Best Halal System Implementation.’ The acceptance of this award was
represented by the QA and FIT team on September 4, 2023. The Halal Award was organized by LPPOM MUI
at the IPB International Convention Center Bogor and was attended by all business operators who implement
the Halal Assurance System in their respective facilities.”

PT FAST FOOD INDONESIA TBK 114 LAPORAN TAHUNAN 2023 2023 ANNUAL REPORT 115 PT FAST FOOD INDONESIA TBK