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ACCELERATING GROWTH TOWARDS RECOVERY ANALISIS DAN PEMBAHASAN MANAJEMEN
MENGEJAR PERTUMBUHAN MENUJU PEMULIHAN MANAGEMENT DISCUSSION AND ANALYSIS

PENJAMINAN KUALITAS PENJAMINAN KUALITAS
Quality Assurance Quality Assurance

• Pemasok Es Batu • Ice Cube Suppliers Performa gudang dilakukan audit dengan teliti dan meliputi The warehouse’s performance is meticulously audited,
Pemasok Es Batu diwajibkan untuk melengkapi Ice Cube Suppliers are required to submit several semua administrasi gudang (dokumen dan dokumentasi), covering all warehouse administration, distribution
beberapa dokumen saat pengajuan menjadi documents when applying to become a supplier, pelaksanaan distribusi barang, peralatan/perlengkapan execution, equipment and facilities, product protection,
pemasok, seperti sertifikat halal, Hasil pengujian air such as halal certification, latest water testing dan fasilitas, perlindungan produk, pengendalian temperature control, sanitation/cleanliness of the
terbaru dengan parameter wajib Peraturan Menteri results with mandatory parameters from the Ministry temperatur, sanitasi/kebersihan gudang dan perlengkapan warehouse and equipment used, pest control methods,
Kesehatan 492 (sesuai standar air minum), dan of Health Regulation 492 (according to drinking yang digunakan, cara mengendalikan hama di gudang. and more.
melampirkan dokumen MSDS. Saat semua sertifikat water standards), and MSDS documents. Once all
sudah lengkap, QA akan menjadwalkan audit ke certifications are complete, QA schedules an audit Audit lain yang diterapkan di gudang adalah TQA Another audit applied in the warehouse is the TQA, which
fasilitas pemasok. Ketika sudah menjadi pemasok, at the supplier’s facility. Upon becoming a supplier, dan berlaku untuk kendaraan pengangkut barang ke applies to vehicles transporting goods to restaurants.
QA akan melakukan Food Safety Audit dan pemasok QA conducts Food Safety Audits, and suppliers are restoran. Distribusi barang harus mengikuti sistem First The distribution of goods must follow the First In First
wajib melakukan pengujian air di laboratorium secara required to test water in a laboratory annually to In First Out (FIFO) dan First Expired First Out (FEFO), Out (FIFO) and First Expired First Out (FEFO) systems,
rutin setahun sekali untuk memastikan bahwa air ensure the water used as the raw material base for stok barang masuk lebih dulu di gudang wajib keluar goods that enter the warehouse first must be dispatched
yang digunakan sebagai dasar bahan baku es ice meets drinking water quality standards. lebih awal dan stok barang dengan tanggal kadaluarsa first, and goods with shorter expiration dates must be
memenuhi standar kualitas minum. lebih pendek wajib didistribusikan lebih dulu. Kendaraan distributed first. Vehicles must be in good working order
harus berfungsi dengan baik dan tidak ada kerusakan with no damages, however minor; the cleanliness of both
• Pemasok Kemasan • Packaging Suppliers sekecil apapun, kebersihan kendaraan dan sopir selalu the vehicle and the driver must always be maintained;
Bagi Pemasok Kemasan kontak langsung dengan Packaging Suppliers who have direct contact with dipelihara, penyiapan barang saat masuk ke kendaraan the preparation of goods for loading into the vehicle must
makanan, saat awal pengajuan harus memiliki food must have GFSI certification documents ditangani dengan hati-hati, temperatur kendaraan be handled carefully; the temperature inside the vehicle
dokumen Sertifikat GFSI (FSSC, BRC), dan Sertifikat (FSSC, BRC), and Halal Certificate (Animal Free (terutama kendaraan untuk barang dingin) dijaga supaya (especially for vehicles carrying cold items) must be
Halal (Animal Free Statement). Jika menggunakan Statement) at the initial application. If using paper as tetap stabil, penurunan barang dari kendaraan ke restoran kept stable; the unloading of goods from the vehicle to
bahan baku kertas, harus dilengkapi sertifikat FSC. a raw material, it must be accompanied by an FSC dilengkapi dokumen dan kondisi setiap barang memenuhi the restaurant must be documented, and the condition of
Memiliki CoA bahan baku, serta Material Safety certificate. They must have a CoA for raw materials, standar kualitas. each item must meet quality standards.
Data Sheet (MSDS) yang menyatakan bahwa and a Material Safety Data Sheet (MSDS) declaring
bahan baku yang dipakai aman kontak terhadap that the raw materials used are safe for food contact. Evaluasi gerai. Sebelum beroperasi, QA melakukan Outlet Evaluation includes QA evaluations and trials
makanan. Selanjutnya QA akan melakukan pelatihan Subsequently, QA will conduct manual audit training, evaluasi dan trial untuk memastikan kesiapan gerai before operation to ensure readiness in terms of building
manual audit, disusul dengan audit PFA, yang akan followed by a PFA audit, which is carried out annually dari aspek fasilitas Gedung dan lingkungan sekitar, facilities and surrounding environment, equipment, raw
dilakukan rutin setiap tahun setelah pemasok lulus after the supplier passes the first audit. Suppliers equipment, kesiapan bahan baku/produk, dan tim materials/product availability, and operational team
audit pertama. Bagi pemasok yang telah memiliki with GFSI certification will not undergo PFA but operasional sebagai pelaksana operasional gerai. readiness.
sertifikat GFSI, tidak akan dilakukan PFA, namun are required to submit certification and audit report
wajib mengirimkan sertifikat dan laporan hasil audit results. Evaluasi performa gerai saat operasional sudah Operational performance evaluations of outlets are
sertifikasi. berjalan adalah ROCC dan CORE. Restoran Operation conducted through Restaurant Operation Compliance
Compliance Check (ROCC) ditujukan untuk gerai KFC, Check (ROCC) for KFC and Customer Operation Review
Persyaratan ketat dan audit rutin ini memastikan bahwa These stringent requirements and regular audits ensure dan Customer Operation Review & Evaluation (CORE) & Evaluation (CORE) for Taco Bell. Audits by third-party
semua pemasok mematuhi standar keamanan dan that all suppliers comply with the highest standards of ditujukan untuk gerai Taco Bell. KFC dan Taco Bell diaudit auditors or NSF are conducted three times a year following
kualitas pangan tertinggi, menjaga integritas produk serta food safety and quality, maintaining the integrity of the oleh Auditor pihak ketiga atau NSF mengikuti ketentuan Yum! Restaurant International regulations, supplemented
kesehatan dan keselamatan konsumen. products and the health and safety of the consumers. Yum! Restaurant International setiap tiga kali setahun dan by internal ROCC/CORE audits by QA twice a year.
didukung dengan ROCC/ CORE internal oleh QA setiap
dua kali setahun.
PEMANTAUAN TERHADAP PROSES INTERNAL PROCESS MONITORING
INTERNAL ROCC/CORE adalah evaluasi menyeluruh terhadap ROCC/CORE is a comprehensive evaluation of
pelaksana operasional di gerai (kesehatan & kebersihan operational execution in outlets (health & personal
Selain melakukan evaluasi terhadap pemasok, QA juga In addition to evaluating suppliers, QA also regulates food personal), kondisi gerai dan fasilitas yang dimiliki, hygiene), the condition of the outlet and its facilities, the
melakukan pengawasan keamanan pangan dan kualitas safety and quality through various internal processes, as kesesuaian standar dan prosedur yang disyaratkan di gerai conformity of standards and procedures required at the
terhadap beberapa proses internal, sebagai berikut: detailed below: dengan aktual pelaksanaan, pengelolaan/penanganan outlet with actual implementation, management/handling
bahan baku, proses produksi dan pengendalian of raw materials, production processes and temperature/
Evaluasi gudang dilaksanakan melalui Distribution Warehouse Evaluation is conducted through the temperatur/waktu saat pemasakan, kecepatan dan time control during cooking, speed and accuracy of order
Quality Audit dan Transportasi Quality Audit (DQA & Distribution Quality Audit (DQA) and Transportation ketepatan penyiapan pesanan, pelayanan, jaminan preparation, service, food safety assurance, quality, and
TQA) setiap setahun sekali. Quality Audit (TQA) annually. keamanan pangan, kualitas, dan halal untuk bahan baku halal certification for raw materials and finished products
serta produk jadi yang disajikan kepada konsumen. served to consumers.

PT FAST FOOD INDONESIA TBK 112 LAPORAN TAHUNAN 2023 2023 ANNUAL REPORT 113 PT FAST FOOD INDONESIA TBK