Page 131 - Artwork AR SR FFI (KFC) Revised_2022.V.1.08.05.2023_compressed

JEMEN
SAN MANA
ANALISA & PEMBAHASAN MANAJEMEN TATA KELOLA PERUSAHAAN LAPORAN KEBERLANJUTAN LAPORAN KEUANGAN
ANALISA & PEMBAHA
GEMENT’S DISCUSSION & ANAL
YSIS
MANA
MANAGEMENT’S DISCUSSION & ANALYSIS CORPORATE GOVERNANCE SUSTAINABILITY REPORTT FINANCIAL STATEMENT

QUALITY ASSURANCE
QUALITY ASSURANCE

Di sisi lain, bagi pemasok kemasan kontak langsung dengan On the other hand, packaging suppliers that come into direct
makanan, saat awal pengajuan mereka harus mengirimkan contact with food are required to provide the necessary
dokumen yang diperlukan, seperti: documentation upon initial submission, such as:
• Sertifikat GFSI (FSSC, BRC, IFS, SQF). • GFSI certificate (FSSC, BRC).
• Sertifikat Halal (Animal Free Statement). • Halal certificate (Animal Free Statement).
• Jika menggunakan bahan baku kertas, harus dilengkapi • If paper is used as a raw material, it must be accompanied
sertifikat FSC. by an FSC certificate.
• CoA bahan baku. • Raw material CoA.
• Material Safety Data Sheet (MSDS) yang menyatakan bahwa • Material Safety Data Sheet (MSDS) stating that the raw
bahan baku yang dipakai aman kontak terhadap makanan. materials used are safe for food contact.

Selanjutnya, pemasok dijadwalkan untuk mengikuti pelatihan Suppliers are then required to attend manual audit training,
manual audit, disusul dengan audit PFA. Begitu lulus audit followed by a PFA audit. After passing the first audit, the supplier
pertama, di waktu selanjutnya, pemasok diaudit PFA setiap will be audited annually for PFA. If it has passed, the supplier
tahun. Jika sudah lulus maka supplier juga harus melengkapi must also complete the packaging sample to be supplied
sampel kemasan yang akan dipasok disertai dengan hasil uji accompanied by the results of the packaging migration test.
migrasi kemasan. Pada tahun 2022, terdapat 20 pemasok In 2022, 20 suppliers were subject to PFA and 100% have
dikenai PFA dan 100% berhasil lulus audit tersebut. successfully passed the audit.

Pemantauan Terhadap Proses Internal Monitoring internal processes
Selain melakukan evaluasi terhadap pemasok, QA juga melakukan Apart from evaluating suppliers, QA conducts food safety and
pengendalian keamanan pangan dan kualitas terhadap gudang quality checks in the warehouses through the annual Distribution
yaitu melalui Distribution Quality Audit dan Transportasi Quality Quality Audit and Transport Quality Audit (DQA & TQA). As of
Audit (DQA & TQA) setiap setahun sekali. Selama periode 2022, 2022, all 34 warehouses that were subject to DQA have passed
audit gudang selesai dilakukan dan dinyatakan semuanya lulus. the audit. Moreover, 32 warehouses are subject to TQA.
Terdapat 34 gudang dikenai DQA, 32 gudang dikenai TQA.

Khusus comissary dikenai FSA, QSA, dan TQA. Hasil QSA baik, The comissary is specifically subject to the FSA, QSA, and TQA.
sedangkan hasil FSA dan TQA Commissary belum memenuhi The results of the QSA are satisfactory, however the FSA and TQA
standar yang disyaratkan. Oleh karena itu pada Januari 2023 Commissary did not meet the needed criteria. In order for the
dijadwalkan untuk dilakukan pelatihan udang manual audit dan next period of commissary audit to achieve standard results, it
sekaligus pembahasan udangdan perbaikan yang perlu dilakukan is planned to perform manual shrimp audit training in January
supaya audit commissary periode selanjutnya mencapai hasil 2023, while simultaneously discussing shrimp and the necessary
standar. adjustments.
Tidak hanya pada pemasok dan udang, QA melakukan evaluasi Not only for suppliers and shrimp, QA evaluates the readiness
kesiapan gerai sebelum beroperasi. Evaluasi NSO (New Store of outlets before operating. This NSO (New Store Opening)
Opening) ini mencakup fasilitas, kondisi udang dan sekitarnya, evaluation includes facilities, shrimp and surrounding conditions,
trial equipment dan bahan baku di gerai. Selain itu QA trial equipment and raw materials at the store. In addition, QA
memberikan pelatihan keamanan pangan kepada tim Operation provides food safety training to the Operations team assigned to
yang ditugaskan di gerai baru dan memeriksa kelengkapan the new store and checks the completeness of documents.
dokumen.

QA juga melakukan audit internal ke gerai KFC dan gerai Taco QA also conducts internal audits to to KFC and Taco Bell stores to
Bell untuk mendukung ROCC dan CORE (Restaurant Operation support the ROCC and CORE (Restaurant Operation Compliance
Compliance Check dan Customer Operation Review & Evaluation) Check and Customer Operation Review & Evaluation) carried
yang dilakukan oleh Auditor NSF (pihak 3 yang ditunjuk oleh Yum! out by NSF Auditors, who are third-party auditors appointed
Restaurant International). Tujuan audit ini adalah mendorong by Yum! Restaurant International. The objective of this audit
tim Operation dalam hal tercapainya target yaitu menjalankan is to encourage the operations team to comply with relevant
operasional sesuai standar, prosedur keamanan pangan dan standards, food safety procedures, and quality requirements,
kualitas yang berlaku, sampai akhirnya menjadi budaya kerja ultimately ingraining them as a work culture or a positive habit
atau kebiasaan baik semua karyawan di restoran. Untuk audit among all restaurant employees. On ROCC internal audit for
internal ROCC ke beberapa gerai yang berada dilokasi terpencil stores located in the remote areas is conducted virtually.
dilakukan secara virtual.

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