Page 103 - Annual Report PT Fast Food Indonesia Tbk 2019

TaTa Kelola Perusahaan TanGGunG Jawab sosial Perusahaan laPoran KeuanGan 2019
CorPoraTe GovernanCe CorPoraTe soCial resPonsibiliTy FinanCial sTaTeMenTs 2019

Layanan KFC Drive Thru
KFC Drive Thru

Untuk memastikan pengawasan bagi pimpinan To supervise operations leaders in DT outlets, the
operasional di gerai DT, Perseroan telah menerapkan Company had implemented Summit System, which
Summit System yang merupakan aplikasi timer yang was a timer application that showed the ranking of
dapat menampilkan ranking gerai DT berdasarkan DT outlets based on their SoS. This system had been
SoS pelayanannya. Sistem ini telah diujicobakan di 4 tested in 4 DT outlets.
gerai DT.

Kinerja Tahun 2019 Performance in 2019

Perseroan terus meningkatkan jumlah gerai layanan The Company continued to add more DT outlets to
DT untuk meningkatkan penetrasi di pasar. Pada enhance its market penetration. In 2019, there was
tahun 2019, terdapat penambahan 16 unit sehingga an addition of 16 DT units, making a total of 90 DT
layanan DT menjadi 90 gerai. Dari jumlah gerai outlets. Of these units, 85 had used COD service
tersebut, sebanyak 85 unit telah menggunakan (Confirmation Order Display) or formerly known as
layanan COD (Confirmation Order Display) atau yang New Concept of Drive-Thru (NCDT).
dulu disebut New Concept of Drive-Thru (NCDT).

Total penjualan layanan DT sebesar Rp346,9 miliar, DT Sales reached Rp346.9 billion in total, with a
tumbuh 25,4% dibanding tahun 2018 sebesar growth of 25.4% compared to 2018’s figure of
Rp276,6 miliar. Pertumbuhan ini telah melebihi target Rp276.6 billion. This growth exceeded the 11.2%
yang ditetapkan sebesar 11,2%. Total Transaksi target. DT Transactions grew by 14.4% overall,
layanan DT tumbuh 14,4%, juga melampaui target exceeding the initial target of 7.6%. The increase in
semula sebesar 7,6%. Penjualan yang meningkat sales affected DT’s portion of total sales, which grew
berdampak terhadap kontribusi layanan DT terhadap by only by 0.5% compared to 2018 and accounted for
total penjualan Perseroan sebesar 5,0% atau hanya 5.0% of the Company’s total sales.
naik 0,5% dibanding periode sama tahun 2018.

strategi Tahun 2020 strategies in 2020

Memasuki tahun 2020, Perseroan akan melanjutkan For 2020, the Company will continue to implement
program Fast Friday di layanan DT agar kualitas Fast Friday in DT outlets to maintain its quality service
pelayanan kepada konsumen tetap terjaga. Selain for consumers. In addition, the implementation of
itu, implementasi Summit System akan diterapkan di Summit System will continue in all DT outlets that will
seluruh gerai DT yang dibangun pada tahun 2020. be built in 2020.

Perseroan juga akan memperbarui window collect The Company will also renew the existing Collect
existing dengan menambahkan dispenser coke window by adding a coke dispenser and an assembly
machine dan assembly table untuk lebih mempercepat table to help prepare drinks faster. There will be an
pelayanan. Penambahan window untuk OBO addition of a window for OBO (online booth order)
(online booth order) disamping window Collec serta next to the Collect window and renovation of 35 DT
memperbarui 35 gerai DT dengan pelayanan face- outlets with face-to-face service. This will be done
to-face menjadi DT dengan pelayanan COD secara continuously to develop COD-oriented DT outlets.
bertahap.

PT FAST FOOD INDONESIA TBK 101
InovasI dan TeknologI dIgITal sebagaI Pendorong PerTumbuhan berkelanjuTan