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STRATEGI PENGELOLAAN DAN PENGEMBANGAN SDM HR MANAGEMENT AND DEVELOPMENT STRATEGY

Pengelolaan dan pengembangan SDM pada tahun Human capital management and development in 2025
2025 dilaksanakan melalui pendekatan strategis yang was implemented through a strategic approach structured
berlandaskan empat pilar utama, yaitu Komunikasi, around four main pillars: Communication, Customer Focus,
Fokus pada Pelanggan, Pengembangan Kapabilitas, dan Capability Development, and Cost Optimization. These
Optimasi Biaya. Keempat pilar tersebut menjadi kerangka pillars served as the framework for building workplace
kerja dalam membangun budaya kerja, memperkuat culture, strengthening customer orientation, enhancing
orientasi pelanggan, meningkatkan kompetensi karyawan, employee competencies, and supporting operational
serta mendukung efisiensi operasional Perseroan. efficiency.

Berikut adalah penjabaran strategi serta implementasinya The following outlines the strategies and their
selama tahun 2025: implementation during 2025:
» Komunikasi: Membentuk Winning Culture » Communication: Building a Winning Culture
Penyelenggaraan program Townhall, We Connect, Conducting Townhall programs, We Connect,
dan FGD (Focus Group Discussion) sebagai forum and Focus Group Discussions (FGD) as open
komunikasi terbuka; peningkatan kualitas FFI Buletin communication forums; enhancing the quality of the
sebagai media komunikasi internal; serta pelaksanaan FFI Bulletin as an internal communication medium; and
program Employer Branding melalui LinkedIn dan implementing Employer Branding initiatives through
Instagram sebagai sarana komunikasi eksternal LinkedIn and Instagram as external communication
untuk memperkuat budaya unggul Perseroan. channels to strengthen the Company’s performance-
driven culture.

» Fokus pada Pelanggan: Meningkatkan Fokus kepada » Customer Focus: Strengthening Customer Orientation
Pelanggan
Mempromosikan kembali program Win on Taste dan Re-promoting the Win on Taste and Chicken Mastery
Chicken Mastery bagi karyawan operasional guna programs for operational employees to reinforce
memperkuat orientasi pelanggan dan meningkatkan customer focus and enhance service experience
kualitas pengalaman layanan. quality.

» Pengembangan Kapabilitas: Meningkatkan Kualitas » Capability Building: Enhancing Human Capital Quality
SDM
Melanjutkan Area Coach Development Program Continuing the Area Coach Development Program
(ACDP), Micro Learning, KFC Edutoons, Refreshment (ACDP), Micro Learning, KFC Edutoons, Refreshment
Program, dan New Product Development Training, Program, and New Product Development Training,
serta mempersiapkan program regenerasi SDM while preparing human capital regeneration programs
untuk memastikan keberlanjutan kompetensi dan to ensure sustainable competency and leadership
kepemimpinan. development.

» Optimasi Biaya: Meningkatkan Produktivitas » Cost Optimization: Improving Productivity
Melaksanakan program efisiensi dan restrukturisasi Implementing efficiency programs and organizational
organisasi melalui rasionalisasi, pembaruan matriks restructuring through rationalization, updating the
manning level, pengawasan ketat terhadap pengajuan manning level matrix, closely monitoring employee
kebutuhan karyawan dan pergerakan HR Cost, serta requisitions and HR cost movements, and adjusting
penyesuaian kebijakan Karyawan Harian Lepas dan policies related to Daily Workers and internship
program pemagangan. programs.

Perseroan mengembangkan kompetensi karyawan secara The Company develops employee competencies
sistematis melalui program pelatihan yang diselaraskan systematically through training programs aligned with
dengan standar kompetensi untuk setiap fungsi jabatan. competency standards for each job function. This
Pengembangan ini bertujuan meningkatkan pengetahuan, development aims to enhance employee knowledge, skills,
keterampilan, dan sikap kerja karyawan agar dapat and work attitudes to support productivity, innovation, and
menjalankan fungsi secara efektif serta mendukung the Company’s competitiveness.
produktivitas, inovasi, dan daya saing Perseroan.

PT Fast Food Indonesia Tbk | Annual Report 2025 265