Page 112 - Annual Report PT Fast Food Indonesia Tbk 2019

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IKHTISAR KINERJA UTAMA lAPoRAN MANAJEMEN PRofIl PERUSAHAAN A ANAlISIS & PEMbAHASAN MANAJEMEN
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PERfoRMANcE HIgHlIgHTS MANAgEMENT REPoRTS coMPANy PRofIlE M ANA g EMENT ’ S D IS c USSI o N & A NA l y SIS
MANAgEMENT’S DIScUSSIoN & ANAlySIS
Jaminan Kualitas
Quality Assurance

Konsumen semakin menyadari pentingnya gaya Consumers became more aware of a healthy
hidup sehat, termasuk dalam memilih makanan cepat lifestyle, including in choosing fast food options.
saji. Perseroan memiliki komitmen dalam menjamin The Company made a commitment to guarantee the
kualitas seluruh produk yang dijual di gerai baik dari quality of all products sold in outlets in terms of halal
aspek kehalalan, kualitas maupun keamanan. Jaminan certification, quality or safety. This quality assurance
kualitas ini dilakukan secara terintegrasi mulai dari was integrated in the value chain including suppliers,
pemasok, gudang, hingga produk di gerai-gerai. warehouses and outlets.

Pada tahun 2019, Perseroan melaksanakan beberapa In 2019, the Company carried out some new
program baru untuk memastikan produk terjamin programs to ensure product quality by visiting
kualitasnya yaitu dengan visit gudang distributor distributors’ warehouses (for flour, French fries and
(tepung, french fries, minuman Pepsi), Follow up Pepsi drinks), making a Follow up to Failure (FTF) for
to Failure (FTF) kepada Supplier dan Distribution suppliers and Distribution Centers (DC) that failed
Center (DC) yang mengalami kegagalan audit supaya during audit in order for them to be able to carry out
mereka dapat melakukan perbaikan yang diperlukan necessary improvements based on audit findings and
berdasarkan temuan audit dan diharapkan mendapat expected to deliver good results as well as achieving
hasil yang baik dan mencapai standar yang ditentukan KFC set standards, providing a training for new
KFC, pelatihan new suplier sebelum dilakukan audit, suppliers before being audited, and providing a three-
serta pelatihan back to basic selama 3 hari untuk day back-to-basic training for stores that failed during
store yang gagal audit. audit.

Perseroan melaksanakan program Jaminan Kualitas The Company executed Quality Assurance program
dalam tiga bagian yaitu Standarisasi Support Stores, in three-tiered system, which are Support Stores
Peningkatan kualitas dengan Audit Supplier, dan Standardization, Quality Enhancement with Supplier
peningkatan kualitas dengan audit gudang atau Audit and quality improvement with warehouse audit
Distribution Center (DC). or Distribution Center (DC).

Standarisasi Support Store dilakukan dengan Support Store Standardization was conducted
beragam program antara lain Audit New Store through various programs including New Store
Opening (NSO), Audit Restaurant Operations Opening (NSO) Audit, Restaurant Operations
Compliance Checks (ROCC) oleh auditor eksternal Compliance Checks (ROCC) Audit by external auditor
NSF, termasuk didalamnya Audit Food Safety NSF, including Food Safety Compliance Checks
Compliance Checks (FSCC). Selain itu, dilakukan (FSCC) Audit. In addition, the ROCC and FSCC visit/
visit/audit ROCC dan FSCC oleh auditor internal dari audit was conducted by internal auditors from Quality
Quality Assurance (QA). Perseroan juga melakukan Assurance (QA). The Company also performed HALAL
Audit Halal sebanyak 2 kali dalam setahun dan audit twice a year and HALAL training once a year
training halal sekali setahun untuk menjamin to ensure products were of halal quality. For the
kehalalan produk. Atas komitmen yang berkelanjutan sustainable commitment in ensuring products of halal
dalam penjaminan halal tersebut, KFC mendapat quality, KFC received the Premium Halal Top Brand
penghargaan Premium Halal Top Brand Kategori award Category of Restaurant from LPPOM MUI,
Restoran dari LPPOM MUI karena hingga 2019 following its achievements in receiving Halal Award for
sudah berhasil meraih Halal Award sebanyak 5x 5 consecutive times.
berturut-turut.

Peningkatan kualitas di supplier, dilakukan melalui Supplier quality enhancement was done through
pelaksanaan Food Safety Audit (FSA) kepada supplier Food Safety Audit (FSA) for suppliers of raw materials
bahan baku kelas 1, 2 dan 3, Quality System Audit of classes 1,2 and 3; Quality System Audit (QSA)
(QSA) kepada supplier bahan baku kelas A dan for suppliers of raw materials of classes A and B;
B, Packaging Facility Audit (PFA) kepada supplier Packaging Facility Audit (PFA) for food package
kemasan kontak makanan, Food Safety Audit (FSA) suppliers; Food Safety Audit (FSA) for ice cube

110 PT FAST FOOD INDONESIA TBK INNOVATION & DIGITAL TECHNOLOGY AS THE ENGINE OF SUSTAINABLE GROWTH