Page 110 - Annual Report PT Fast Food Indonesia Tbk 2019

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IKHTISAR KINERJA UTAMA lAPoRAN MANAJEMEN PRofIl PERUSAHAAN A ANAlISIS & PEMbAHASAN MANAJEMEN
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PERfoRMANcE HIgHlIgHTS MANAgEMENT REPoRTS coMPANy PRofIlE M ANA g EMENT ’ S D IS c USSI o N & A NA l y SIS
MANAgEMENT’S DIScUSSIoN & ANAlySIS
Sistem Manajemen Mutu
Quality Management System

Perseroan memiliki standar Sistem Manajemen Mutu The Company employs a Quality Mangement System
yang meliputi BPM (Business Process Mapping), that consists of BPM (Business Process Mapping),
Quality Objective, dan Prosedur. Pada tahun 2019, Quality Objective, and Procedure. In 2019, the
Perseroan menargetkan dapat mempertahankan Company strived to maintain the Quality Management
Sertifikat Sistem Manajemen Mutu ISO 9001:2015, System Certificate ISO 9001:2015 by adding a new
dengan penambahan ruang lingkup sertifikasi ISO scope to ISO 9001 certification where it was executed
9001 yang pelaksanaannya bersamaan dengan together with the annual Surveillance Audit.
agenda Surveillence Audit tahunan.

Surveillence audit dilaksanakan pada periode Surveillance audit was carried out on 30 October
30 Oktober sampai dengan 19 Desember 2019, until 19 December 2019 on a sample-basis in sites
secara sampling pada site yang telah disertifikasi that were already certified. For the new certification
sebelumnya dan ditambah dengan 2 site perluasan scope, the audit was carried out in two sites, namely
lingkup sertifikasi yaitu Region Balikpapan yang Balikpapan Region, consisting of KFC Arena Fantasi
meliputi KFC Arena Fantasi Balikpapan, KFC MT Balikpapan, KFC MT Haryono Balikpapan, Warehouse
Haryono Balikpapan, Warehouse dan Restaurant and Restaurant Support Center (RSC) Balikpapan
Support Center (RSC) Balikpapan. Serta Region Bali and Bali Region consisting of KFC Wayang Sanur,
yang meliputi KFC Wayang Sanur, KFC Gatsu Timur, KFC Gatsu Timur, Warehouse and RSC Bali. The
Warehouse dan RSC Bali. Penambahan ruang lingkup addition of a new scope was the last phase of the
ini adalah tahap terakhir dari project plan sertifikasi ISO certification project plan that included 9 Regional
ISO yaitu 9 Regional RSC dan Head Office Jakarta. RSCs and the Head Office in Jakarta.

Pada tahun 2019, Perseroan memastikan semua In 2019, the Company ensured all Departments
Departemen telah tercakup dalam Sistem Manajemen were covered in the Quality Management System.
Mutu. Terkait dengan pengembangan sistem, telah Regarding system development, there had been a
dilakukan review terhadap prosedur existing yang review of the existing procedures that were made in
disusun sejak tahun 2012 yang lalu. 2012.

Review dokumen ini dilakukan oleh SDV bersama This document review was conducted by SDV along
dengan departemen per divisi secara bertahap. with each department from each division on a regular
Agenda review dokumen antara lain perubahan basis. The document review was conducted with the
proses yang sudah ada namun sudah tidak berlaku aim of changing obsolete processes that still existed,
lagi, penambahan proses yang dibutuhkan untuk inventing new processes necessary to support
menunjang pekerjaan maupun penghapusan operations or eliminating the ones no longer relevant.
proses yang sudah tidak dapat di aplikasikan lagi. The extent of this review was limited to each internal
Adapun ruang lingkupnya untuk internal departemen department or process that was connected to other
itu sendiri maupun proses yang terkait dengan supporting departments.
departemen pendukung lainnya.

108 PT FAST FOOD INDONESIA TBK INNOVATION & DIGITAL TECHNOLOGY AS THE ENGINE OF SUSTAINABLE GROWTH