Page 84 - KFC Annual Report 2018

ANALISA & PEMBAHASAN MANAJEMEN LAPORAN TAHUNAN
Management’s Discussion & Analysis ANNUAL REPORT

Strategi 2018
Strategy in 2018

Sertifikasi untuk crew CSTM-Cook bertujuan agar karyawan di Certification for CSTM-Cook crew is hoped to ensure employees
gerai KFC memiliki kemampuan pengolahan dan pemasakan at KFC outlets have the right processing and cooking skills and,
yang mumpuni, dan agar dapat secara konsisten menjalankan thus, they are able to consistently carry out proper procedures to
prosedur yang tepat untuk menghasilkan kualitas produk prima. produce excellent products.

Sedangkan program Chicken Mastery yang bertujuan untuk While Chicken Mastery program is set to improve chicken quality
meningkatkan kualitas ayam – mulai dari penerimaan, - from receipt, storage, processing, to selling – implemented
penyimpanan, pengolahan, hingga siap jual – yang dilaksanakan since the end of 2017 and will continuously be held in the
sejak akhir tahun 2017 dan akan terus dilaksanakan pada tahun following years.
berikutnya.

OPERASIONAL UNGGULAN OPERATIONS EXCELLENCE
CMS merupakan program dasar Perseroan yang difokuskan untuk CMS is the Company’s basic program, which is focused on
operasional Run Great Restaurant yang tepat dan konsisten. enabling proper and consistent Run Great Restaurant operations.
Konsep ini dijalankan melalui program-program berikut: This concept is carried out through the following programs:

- Program “Development Champions” adalah program - Development Champions program is a training tailored
pelatihan yang ditujukan bagi karyawan, team member, dan for employees, team members, and staff at levels such as
staff pada level seperti Restaurant Manager dan Restaurant Restaurant Manager and Restaurant Assistant Manager.
Assistant Manager. Pelatihan bertajuk Leading A Restaurant The program themed as Leading A Restaurant workshop is
ini dipandu oleh tim dari Training Department. facilitated by Training Department team.
- Para Shift Leader diberikan workshop LAR dan program - Shift Leaders are provided with LAR workshop leadership
pelatihan leadership agar dapat membantu Restaurant training program with an aim that they can eventually help
Manager dalam menjalankan operasional gerai dan tugas Restaurant Managers in managing the outlets operational
on duty lainnya. and other on-duty tasks.
- Workshop Leading Multy Restaurant ditujukan bagi calon - Leading Multy Restaurant Workshop is intended for Area
Area Manager (AM) yang mendapat promosi. Selain itu, Managers (AM) candidates. In addition, this Leadership
pada tahun 2018 program Leadership Development (LDP) Development (LDP) program for outstanding RGM began in
untuk RGM berprestasi dimulai sehingga mereka dapat 2018 so that they can fill in existing vacant positions, not
mengisi posisi lowong yang ada, tidak hanya di divisi only in the Operations but other divisions. The LDP covers
Operations namun divisi lain yang diperlukan. LDP ini cross-department analysis and discussion in the Restaurant
mencakup analisa dan diskusi dengan departemen lain Support Center (RSC).
yang ada di Restaurant Support Center (RSC). - Food Safety Audit conducted by NSF Audit, an external party
- Food Safety Audit yang dilakukan oleh pihak luar yang appointed by Yum International.F Audit.
ditunjuk oleh Yum International yaitu NSF Audit.
- Program apresiasi kepada Restaurant Manager terbaik dan - An appreciation for Best Restaurant Managers and Best
Area Manager terbaik dalam kegiatan “The Champions Area Managers in “The Champions Club” held by YUM!
Club”, yang diadakan oleh YUM! Restaurant International. Restaurant International.

OPERATION
EXCELLENCE
The Prime Movers in achieving
OPERATION EXCELLENCE

82 CONTINUE DRIVING FUTURE GROWTH CONTINUE DRIVING FUTURE GROWTH 83
PT FAST FOOD INDONESIA TBK
PT FAST FOOD INDONESIA TBK