Page 166 - Laporan Tahunan KFC 2025_low22.56

ANALISIS DAN PEMBAHASAN MANAJEMEN
Management Discussion and Analysis

serta melanjutkan sentralisasi sejumlah aplikasi ke and upkeep of transaction data, while continuing the
Jakarta, termasuk pengembangan New ERP yang telah centralization of several applications in Jakarta, including
berbasis cloud dan didukung layanan 24/7 dari pihak the development of the cloud-based New ERP supported
ketiga. Pada aspek inovasi digital, Perseroan memperluas by 24/7 third-party services. From a digital innovation
pemanfaatan cloud computing, memperkuat keamanan perspective, the Company expanded the use of cloud
e-commerce, serta mengembangkan kanal digital untuk computing, strengthened e-commerce security, and
meningkatkan jumlah pengguna dan transaksi pada own continued to develop digital channels to increase users
online channel. and transactions across its own online channels.

Untuk mendukung penguatan kanal digital tersebut, To support this digital channel expansion, the Company
Perseroan mengimplementasikan sistem partnership implemented a dynamic partnership reward and promotion
reward dan promosi yang dinamis, melakukan system, carried out broadcast promotions to customers,
broadcast promotion kepada pelanggan, serta terus and continuously simplified the user experience in making
menyederhanakan pengalaman pengguna dalam transactions. The Company also developed KIOSK, the
bertransaksi. Perseroan juga mengembangkan KIOSK, KFCku application, and Web Order, while enhancing loyalty
aplikasi KFCku, dan Web Order, serta memperkuat fitur and gamification features to drive digital transaction
loyalty dan gamification guna mendorong pertumbuhan growth and strengthen customer engagement.
transaksi digital dan meningkatkan engagement
pelanggan.

Adapun capaian utama TI sepanjang tahun 2025 meliputi: Key IT achievements throughout 2025 included:
• Peluncuran nasional All New Digital BackOffice versi • Nationwide launch of the All New Digital Backoffice
web. web version.
• Pembaruan All New Kitchen Display System versi web • Update of the All New Kitchen Display System in web
dan Android. and Android versions.
• Implementasi live New Revamps Inventory Warehouse • Live implementation of the New Revamped Inventory
di gudang Ciracas pada November 2025. Warehouse at the Ciracas warehouse in November
2025.
• Implementasi live New Oracle Netsuite pada Desember • Live implementation of New Oracle Netsuite in
2025 melalui skema parallel run antara sistem lama December 2025 through a parallel run between
dan sistem baru sebagai tahap persiapan migrasi the legacy and new systems as preparation for full
penuh pada 2026. migration in 2026.

Sejalan dengan strategi tersebut, program kerja dan In line with this strategy, the main IT work programs and
inisiatif utama TI yang dijalankan sepanjang 2025 antara initiatives carried out throughout 2025 included:
lain:
• Implementasi dan integrasi New ERP Oracle Netsuite • Implementation and integration of New ERP Oracle
dengan kantor pusat. Netsuite with headquarters.
• Migrasi opening balance dari ERP Platinum ke Oracle • Migration of opening balances from Platinum ERP to
Netsuite. Oracle Netsuite.
• Revamp KFCku Apps dan Web Order. • Revamp of KFCku Apps and Web Order.
• Pengembangan Chaki berbasis web. • Development of the web-based Chaki platform.
• Enhancement of loyalty, reward, and gamification
• Penguatan fitur loyalty, reward, dan gamification. features.
• Pengembangan e-commerce back office berbasis • Development of a web-based e-commerce back
web. office.
• Pengembangan KIOSK dengan fitur loyalty, voucher • Development of KIOSK with loyalty, voucher
redemption, dan suggestive selling. redemption, and suggestive selling features.
• Pengembangan FIMA sebagai outlet apps untuk • Development of FIMA as an outlet app for mobile
mobile store. stores.
• Pengembangan aggregator termasuk integrasi baru • Development of the aggregator system, including new
Ultrafood, daypart, patch update, dan maintenance. Ultrafood integration, daypart, patch updates, and
maintenance.

164 PT Fast Food Indonesia Tbk | Laporan Tahunan 2025