Page 136 - KFC Annual Report 2018

ANALISA & PEMBAHASAN MANAJEMEN LAPORAN TAHUNAN
Management’s Discussion & Analysis ANNUAL REPORT

Sumber Daya Manusia
Human Resources

DOKUMENTASI:
LEADING CULTURE
TRAINING
Documentation:
Leading Culture Training

C. Work In Harmony phase 1 (Growth Mindset) C. Work In Harmony phase 1 (Growth Mindset)
Program ini ditujukan kepada semua tim di divisi HRGA All teams in HRGA division are required to participate in
yang untuk menanamkan semangat growth mindset dalam the program that inculcates a growth mindset in the face
menghadapi setiap perubahan dengan mengedepankan of changes and at the same time work in harmony with
aspek keselarasan dalam bekerja. Dengan demikian, akan one another. The accompanying result is the ability of all
tercipta produktivitas kerja dan kerja sama di seluruh members of HRGA division to work productively as a team.
karyawan divisi HRGA.
HARDSKILL TRAINING HARDSKILL TRAINING

A. Drive thru Project A. Drive thru Project
Program ini memiliki tiga target, yaitu: The program has 3 targets:

- New Challenge - New Challenge
Setelah memberikan pelatihan refreshment pada unit Following a refreshment training delivered to Drive Thru
usaha Drive Thru, Perseroan memberikan tantangan business unit, the Company created a new challenge for
baru untuk dicapai. Pengukuran pencapaian the unit to compete. Unit performance was examined every
berlangsung setiap hari Jumat, atau disebut dengan Friday, under an assessment program called “Fast Friday”.
“Fast Friday”.
- New Concept - New Concept
Merampingkan 10 langkah pelayanan Drive Thru Drive Thru concept streamlined from 10 to 5-step service.
menjadi pelayanan lima langkah.
- New Target - New Target
Penetapan target baru untuk mempercepat waktu Defining new target to shorten service time and ensure that
pelayanan agar target thru put bisa dicapai. thru-put target can be achieved.

B. Coffee Excellent Training B. Coffee Excellent Training
Diselenggarakan pada September 2018, program ini Conducted in September 2018, this program aimed to
bertujuan memperdalam ROM, AM, RGM, dan tim barista expand the skills and product knowledge of ROMs, AMs,
mengenai keterampilan dan pengetahuan produk KFC RGMs on KFC Coffee.
Coffee.

134 CONTINUE DRIVING FUTURE GROWTH CONTINUE DRIVING FUTURE GROWTH 135
PT FAST FOOD INDONESIA TBK
PT FAST FOOD INDONESIA TBK