Page 132 - KFC Annual Report 2018

ANALISA & PEMBAHASAN MANAJEMEN LAPORAN TAHUNAN
Management’s Discussion & Analysis ANNUAL REPORT

Sumber Daya Manusia
Human Resources

Perseroan juga telah menerapkan Sistem Pengelolaan Kinerja The Company has also established a Performance Management
(Performance Management System/PMS) agar tujuan pada System (PMS) to ensure the alignment of corporate and individual
tataran organisasi sejalan dengan tujuan pada tataran individu. goals. This system uses the Key Performance Indicators (KPIs)
Sistem ini menggunakan Indikator Kinerja Utama (IKU) untuk for business performance assessment and behavior evaluation
menilai kinerja terkait kegiatan usaha dan Performance will be examined using Performance Appraisal (PA). Having both
Appraisal (PA) untuk menilai perilaku. Dengan demikian, kinerja aspects in the system ensures that the Company can carry out
karyawan ditinjau secara keseluruhan dan akurat. PMS sendiri comprehensive and accurate employee assessment. As a tool,
dapat mendukung program pengembangan karier karyawan. PMS can also support employees’ career path progression.

Selain itu, Perseroan di tahun 2018 melanjutkan fokus Additionally, in 2018 the Company continued building integrity
membangun integritas dan pola pikir berorientasi pertumbuhan and growth mindset among employees as well as promoting the
serta menanamkan nilai dan budaya Perseroan. Company’s values and culture.

PENGELOLAAN SDM 2018 HR MANAGEMENT IN 2018
Tantangan utama pengelolaan SDM pada tahun 2018 terletak The employee composition became the main challenge of HR
pada komposisi karyawan yang terdiri dari 74% karyawan development in 2018, where there were 74% of permanent
tetap dan 26% karyawan kontrak, sehingga pengelolaan harus employees and 26% of contract employees. The Company had to
berjalan seimbang dan proporsional. Untuk mempertahankan ensure that it managed all employees fairly and proportionately.
dan meningkatkan produktivitas, Divisi HRGA melaksanakan To maintain and boost productivity, the HRGA Division
program berikut: implemented the following programs:

- System Development & Manning Level Monitoring - Development & Manning Level Monitoring System
Sejak Januari 2018, Perseroan mengembangkan sistem From January 2018, the Company exercised manning
pemantauan manning level dan produktivitas karyawan level and employee productivity monitoring based on the
yang menggunakan konsep Transaction Per Labor Hour Transaction per Labor Hour (TPLH) concept.
(TPLH).

Selain untuk mengukur produktivitas, TPLH juga dapat TPLH does not only measure productivity but can also be
digunakan sebagai dasar pengajuan kru restoran. Dengan used to justify a store’s hiring request. By implementing
sistem pemantauan ini, diharapkan tingkat produktivitas this system, the Company expects to see an increase in
dan profitabilitas gerai akan meningkat. productivity and profitability of its stores.

- Crew Scheduling Guideline - Crew Scheduling Guideline
Panduan ini membantu menentukan sliding pekerjaan, This guideline assists the Company in deciding job sliding,
pekerjaan utama karyawan bidang Operasi, dan the core tasks of employees in Operations, and work hours
menentukan jam mulai dan akhir bekerja sesuai volume accurately according to transaction volume and needs of
transaksi dan kebutuhan gerai. a store.
REKRUTMEN RECRUITMENT
Sepanjang tahun 2018, pemenuhan kebutuhan SDM berjalan With productivity level applied as an indicator and linked to
lebih objektif dan terukur dengan adanya indikator tingkat operational transactions, HR recruitment throughout 2018 was
produktivitas yang dikaitkan dengan transaksi operasional. overall more objective and measurable. Although indirectly,
Secara tidak langsung, hal ini memotivasi line manager untuk the new system can motivate line managers to boost their
terus meningkatkan jumlah transaksi sebagai salah satu transaction volumes, as a store’s performance is now used as
pertimbangan pengadaan karyawan. Strategi ini menghasilkan one of the hiring considerations. As the results of this strategy,
penempatan karyawan yang sesuai dengan volume transaksi, employees are now assigned accordingly to transaction volume,
kebutuhan rotasi dan mutasi, dan kapasitas finansial Perseroan. rotation and mutation needs, and are more aligned with the
Company’s financial capacity.

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