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ACCELERATING GROWTH TOWARDS RECOVERY
MENGEJAR PERTUMBUHAN MENUJU PEMULIHAN
PENJAMINAN KUALITAS
Quality Assurance
Pada industri restoran cepat saji, Penjaminan Kualitas
atau Quality Assurance (QA) memiliki peran fundamental
untuk melakukan pemantauan secara aktif terhadap
pemenuhan standar seluruh kualitas bahan baku dan
makanan serta aspek lain. QA juga berperan untuk
memberikan arahan dalam proses produksi makanan di
restoran dan mengawasi berjalannya sistem sehingga
pada akhirnya dapat memberikan jaminan kualitas terbaik
kepada konsumen dan konsumen merasa puas.
PT FAST FOOD INDONESIA TBK 106 LAPORAN TAHUNAN 2023
ANALISIS DAN PEMBAHASAN MANAJEMEN
MANAGEMENT DISCUSSION AND ANALYSIS
PENJAMINAN KUALITAS
Quality Assurance
PROGRAM KERJA TAHUN 2023 2023 WORK PROGRAMS
Selama tahun 2023 QA melakukan pemantauan Throughout 2023, QA conducted quality assurance
penjaminan kualitas pada semua bagian yaitu di pemasok monitoring in all areas, including suppliers, warehouses,
(supplier), di gudang, dan di restoran melalui audit, and restaurants through audits, evaluations, and visits.
evaluasi, visit. Selain itu QA mengikuti berbagai pelatihan Additionally, QA participated in various training programs to
untuk peningkatan kapabilitas SDM, sharing knowledge improve human resources capabilities, shared knowledge
dengan memberikan pelatihan kepada tim Operation dan by providing training to the Operations team and others,
lainnya, Meeting dan koordinasi untuk perbaikan atau and held meetings and coordination for the improvement
peningkatan performa supplier, gudang, dan restoran. or enhancement of supplier, warehouse, and restaurant
performance.
Agar dapat menyajikan produk makanan yang aman
di restoran, maka diperlukan pasokan bahan baku To serve safe food products in restaurants, it’s crucial to
berkualitas dan berasal dari sumber/pemasok yang have a supply of high-quality raw materials from approved
disetujui, dan didistribusikan dengan benar menurut sources/suppliers, distributed correctly according to the
standar yang disyaratkan. required standards.
Bentuk pemantauan yang dilakukan oleh QA untuk rantai QA Monitoring for the Raw Material Supply Chain from
pasokan bahan baku dari Supplier adalah: Suppliers Includes:
• Audit Keamanan Pangan (Food Safety Audit) dan • Food Safety Audits and Quality System Audits
Audit Sistem Kualitas (Quality System Audit) rutin are conducted annually on raw material suppliers
setahun sekali kepada Supplier bahan baku untuk for validation & inspection of facility conditions,
validasi & pemeriksaan kondisi fasilitas, implementasi implementation of policies, and compliance with
kebijakan dan pemenuhan sistem manajemen mutu, quality management systems, products and
produk dan produksi, serta pengiriman. production, and shipping.
• Food Safety Audit kepada 22 Supplier Ice Cube. QA • Food Safety Audits on 22 Ice Cube Suppliers. QA
secara berkelanjutan mengawasi performa Supplier continuously monitors the performance of Ice Cube
Ice Cube dan mendorong mereka untuk mengikuti Suppliers and encourages them to follow Food Safety
standar Food Safety & Quality di semua tahapan & Quality standards at all stages of the Ice Cube
proses produksi Ice Cube. Saat pelaksanaan audit, production process. During audits, QA pays attention
QA memperhatikan kesesuaian antara dokumen dan to the conformity between documents and the
praktik pelaksanaan program untuk perlindungan implementation of product protection programs at the
produk di pihak Supplier, penarikan produk dan supplier, product recalls, and food safety guarantees,
jaminan keselamatan pangan, pelacakan/ pengawasan tracing/monitoring of products and packaging as well
produk dan kemasan serta bahan baku, termasuk as raw materials, including sanitation, pest control,
sanitasi, pengendalian hama, operasional dan fasilitas, operations and facilities, and Good Manufacturing
serta Good Manufacturing Practices (GMP). Practices (GMP).
In the fast-food restaurant industry, Quality Assurance
(QA) plays a fundamental role in actively monitoring
compliance with all quality standards of raw materials
and food, as well as other aspects. QA also guides the
food production process in restaurants and monitors the
system’s operation, ultimately ensuring the best quality
assurance to customers and their satisfaction.
FSA Ice Cube Supplier oleh RQA | FSA Ice Cube Supplier by RQA
2023 ANNUAL REPORT 107 PT FAST FOOD INDONESIA TBK