Page 140 - Artwork AR SR FFI (KFC) Revised_2022.V.1.08.05.2023_compressed

IKHTISAR KINERJA UTAMA LAPORAN MANAJEMEN PROFIL PERUSAHAAN
PERFORMANCE HIGHLIGHTS MANAGEMENT REPORTS COMPANY PROFILE

TEKNOLOGI INFORMASI
INFORMATION TECHNOLOGY

INSIATIF STRATEGI & PENGEMBANGAN INFORMATION TECHNOLOGY STRATEGY
TEKNOLOGI INFORMASI TAHUN 2022 INITIATIVES & DEVELOPMENT IN 2022

Program kerja Teknologi Informasi (TI) selama tahun 2022 In 2022, the Information Technology (IT) work program created
meliputi pengembangan beberapa sistem baru untuk menunjang multiple new systems that will aid sales applications, ultimately
aplikasi penjualan sehingga memudahkan pelanggan dalam resulting in a more convenient transaction process for customers
bertransaksi dengan beberapa jenis pemesanan. with a variety of order types.

Selain itu, Perseroan lebih memusatkan perhatian pada Furthermore, the Company has placed a greater emphasis on
transformasi digital di sepanjang tahun 2022. Perseroan digital transformation in 2022. To this end, the Company released
meluncurkan KFCKu Apps pada bulan Maret 2022 dan the KFCKu app in March 2022 and expanded its capabilities by
menambahkan lebih banyak fitur di aplikasi dengan menyediakan incorporating other payment options such as QRIS, GOPAY, Debit,
lebih banyak metode pembayaran seperti QRIS, GOPAY, Debit dan and Credit Card. Additionally, the Company has partnered with
Credit Card. Selain itu, Perseroan juga telah berintegrasi dengan aggregators such as GOJEK, GRAB and Shopeefood, allowing all
pihak aggregator seperti GOJEK, GRAB dan Shopeefood sehingga of its stores to fulfil delivery requests.
semua gerai melayani pesan antar.

Perseroan juga sedang mengerjakan pemesanan berbasis In addition to developing a WhatsApp-based ordering application,
web dan akan diluncurkan pada bulan Februari 2023 selain the Company is also working on a web-based ordering system
mengerjakan aplikasi pemesanan berbasis WA (WhatsApp). that is scheduled to be launched in February 2023. The Company
Perseroan berkomitmen menyediakan semua pelanggan kami is dedicated to offering its customers multiple options for placing
dengan berbagai channel Ordering. orders.

Pengembangan New Kiosk untuk self-service pelanggan Artificial Intelligent Capability is being utilized for the creation
dilakukan dengan memanfaatkan Artificial Intelligent Capability. of a new kiosk for customer self-service. With this new system,
Dengan sistem baru ini, maka Artificial Intelligent telah Artificial Intelligence is activated which helps to increase
diaktifkan yang mampu meningkatkan rata-rata tiket tambahan incremental ticket average and suggests “favourites” for
dan memberikan informasi mengenai item “favorit” pelanggan customers based on their historical transactions. Moreover,
berdasarkan transaksi historis mereka. Selain itu, pemesanan additional transaction orders through the drive-thru service
transaksi tambahan melalui layanan drive-thru dapat dilakukan can be made without having to return to the counter,as well as
tanpa harus kembali ke loket, serta pemesanan transaksi melalui and transaction orders through the Home Delivery channel are
saluran Home Delivery dilakukan melalui Gofood dan Grabfood. made via Gofood and Grabfood. In addition, the company has
Selain itu, Perseroan telah berhasil memasukkan aggregator lain successfully included other aggregators such as Shopeefood.
seperti Shopeefood.

Perseroan juga melakukan pengembangan di bisnis lain di luar The Company is diversifying its business ventures beyond KFC,
KFC, yaitu NBN dan Tacobell (Custom New POS), KDS (Kitchen namely NBN and Tacobell (Custom New POS) and KDS (Kitchen
Display System), serta integrasi di beberapa transaksi online Display System). The Company is also incorporating online
ke POS, dengan senantiasa mengikuti perkembangan teknologi transactions into POS system, keeping pace with the rapid
yang pesat di Bisnis makanan minuman. Selain itu, Perseroan technological advancements in the food and beverage industry.
juga melakukan pengembangan dari sisi Payment Digital online, Furthermore, the Company is developing digital online payment
seperti QRIS Ottopay, Shopeepay, Gopay, Sodexo, Giftn, dan new solutions, such as QRIS Ottopay, Shopeepay, Gopay, Sodexo, Giftn,
EDC BNI (yang sebelumnya hanya ada BCA dan Mandiri). and the new EDC BNI, which previously only accepted BCA and
Mandiri.

Selain Applikasi Sales, Perseroan juga melakukan inovasi The Company has gone beyond just developing the Sales
dengan membuat sistem aplikasi untuk Internal Departemen Application and has created new application systems for
yang sudah di-launching seperti Pettycash New for NBN and its internal departments, which have been launched such
Tacobell, Traveldesk, New Custom Budget, KFC PeduliLindungi for as Pettycash New for NBN and Tacobell, Traveldesk, New
employee, Guest book PeduliLindungi for New Store, Web BPJS Custom Budget, KFC PeduliLindungi for employees, Guest book

136 PT FAST FOOD INDONESIA TBK | 2022 ANNUAL REPORT | MAINTAINING GROWTH MOMENTUM FROM THE IMPACT OF PANDEMIC