Page 180 - KFC Annual Report 2018

TANGGUNG JAWAB SOSIAL PERUSAHAAN LAPORAN TAHUNAN
Corporate Social Responsibility ANNUAL REPORT

Tanggung Jawab Sosial Perusaahan
Corporate Social Responsibility

- Memberikan edukasi tentang tata cara penempatan APAR - Provide education on proper and appropriate APAR
yang benar dan sesuai dengan prosedur di seluruh Store. placements according to procedures in all Stores.

Pelaksanaan seluruh program K3 di lingkungan Perseroan di The implementation of all OHS programs in the Company’s
harapkan dapat menekan atau menghindari kecelakaan yang environment is expected to reduce or prevent the occurence of
dapat terjadi di lingkungan kerja, serta dapat memberikan accidents in the working environment, as well as able to render
kesadaran dan manfaat tentang pentingnya Keselamatan dan awareness and benefit on the signficant importance of Safety
Kesehatan dalam bekerja bagi seluruh karyawan Perseroan. and Health during working activities of all employees in the
Company.

TANGGUNG JAWAB TERHADAP KONSUMEN RESPONSIBILITY TOWARDS THE CUSTOMERS
Perseroan selalu memerhatikan pemenuhan hak konsumen It is fundamental that the customers’ rights are fulfilled by
dengan memberikan layanan seefisien mungkin tanpa giving them the most efficient service without compromising
mengorbankan kualitas. Mengacu pada nilai-nilai CHAMPS quality. Referring to CHAMPS (Cleanliness, Hospitality, Accuracy,
(Cleanliness, Hospitality, Accuracy, Maintenance, Speed with Maintenance, Speed with Service) values, the Company seeks to
Service), Perseroan memastikan konsumen mendapatkan ensure that the customers will experience the same excellent
pengalaman terbaik yang terstandardisasi di semua gerai KFC service in all outlets. To maintain food quality, the Company has
Indonesia. Untuk mutu makanan, Perseroan bekerja sama entrusted NSF Audit as an independent party to conduct Food
dengan NSF Audit sebagai pihak independen yang melakukan Safety Audit.
Food Safety Audit.

Untuk mengukur kinerja pelayanannya, Perseroan telah sejak To measure its service performance, the Company has integrated
tahun 2015 menerapkan Guest Experience Survey (GES). Pada a Guest Experience Survey in 2015. A score of 90% for Overall
tahun 2018, Perseroan memenuhi targetnya mencapai skor Satisfaction (OSAT) was achieved in 2018.
Overall Satisfaction (OSAT) sebesar 90%.

SATU BULAN
KAMPANYE
#NOSTRAWMOVEMENT
#NoStrawMovement month-
long campaign

178 CONTINUE DRIVING FUTURE GROWTH CONTINUE DRIVING FUTURE GROWTH 179
PT FAST FOOD INDONESIA TBK
PT FAST FOOD INDONESIA TBK