Page 137 - KFC Annual Report 2017

TATA KELOLA PERUSAHAAN TANGGUNG JAWAB SOSIAL PERUSAHAAN LAPORAN KEUANGAN
Corporate Governance Corporate Social Responsibility Financial Statement

JAMINAN KUALITAS
QUALITY ASSURANCE

Quality Assurance Department berperan penting dalam Quality Assurance Department plays an important role in
penjaminan produk yang dihasilkan dan memastikan proses guaranteeing the produced products as well as ensuring
pembuatan sesuai dengan standar serta persyaratan yang that the manufacturing process is in accordance with
ditentukan. Kualitas, keamanan pangan, halal harus benar- the specified standards and requirements. Quality, food
benar diperhatikan untuk meningkatkan nilai tambah dan safety, halal must be fully addressed to increase the added
daya saing produk KFC diantara restoran cepat saji di value and competitiveness of KFC products among fast-
Indonesia yang terus berkembang pesat saat ini. Berbagai food restaurants in Indonesia which are growing rapidly
upaya dilakukan supaya semua hal tersebut dapat dicapai nowadays. Various efforts are made so that all these things
sehingga restoran dapat menyajikan produk yang sesuai can be achieved hence the restaurant can present products
harapan pelanggan. that meet the customer expectations.

83.50 NILAI RATA-RATA HASIL TRANSPORTATION QUALITY

Nilai rata-rata hasil AUDIT (TQA) TAHUN 2017 ADALAH 83.50 DARI TOTAL
Transportation 25 GUDANG. HASIL TERSEBUT MENUNJUKKAN
Quality Audit (TQA) PENINGKATAN YANG BAIK DIBANDINGKAN DENGAN
The average value of TAHUN 2016, YAITU 79.37 DARI TOTAL 16 GUDANG.
the 2017 Transportation
Quality Audit (TQA)
The average value of the 2017 Transportation Quality Audit (TQA)
results is 83.50 out of a total of 25 warehouses. The results shows a
good improvement compared to 2016, which is 79.37 out of a total of
16 warehouses.

Auditor dalam melakukan audit pengawasan kualitas harus Auditors in conducting quality control audit should be
berbekal pemahaman dan pengetahuan terbaru mengenai equipped with the latest understanding and knowledge
audit itu sendiri. Oleh karenanya pada tanggal 6 - 7 Maret about the audit itself. Therefore, on 6 - 7 March 2017
2017 auditor KFC Indonesia mengikuti kalibrasi yang KFC Indonesia auditors followed the calibration held by
diselenggarakan oleh YUM QA dan sekaligus bertindak YUM QA and simultaneously acting as the speaker. In the
sebagai pemateri. Dalam kalibrasi tersebut, tim YUM calibration, the YUM team emphasized the importance on
menekankan pada pentingnya mengerti dengan baik proper understanding of each clause in the Food Safety
setiap klausa dalam manual Food Safety Audit, Quality Audit manual, the Quality System Audit, and the Distribution
System Audit, dan manual Distribution Quality Audit. Quality Audit manual. During calibration, the auditor has the
Selama kalibrasi, auditor memiliki kesempatan untuk opportunity to ask questions, convey obstacles, discuss,
bertanya, menyampaikan kendala, berdiskusi bersama, dan and gained solutions to issues encountered during the audit.
mendapatkan solusi atas masalah yang dihadapai ketika
pelaksanaan audit.

Guna menambah wawasan mengenai produk, tim Food In order to add insight into the product, the Food Innovation
Innovation and Technology (FIT) atau RND dan Quality and Technology (FIT) or RND and Quality Assurance KFC
Assurance KFC Indonesia mengikuti Product Excellence Indonesia team participated in Product Excellence College
College di Plano Dallas pada tanggal 08 – 11 Mei 2017. Ini in Plano Dallas on 08 - 11 May 2017. This is a short course
adalah kursus singkat yang diselenggarakan oleh YUM! as organized by YUM! International and is particularly

DRIVING FUTURE GROWTH | ANNUAL REPORT 2017 PT FAST FOOD INDONESIA TBK 135