Page 165 - Annual Report PT Fast Food Indonesia Tbk 2024

TEKNOLOGI INFORMASI
INFORMATION TECHNOLOGY

Di bidang kemitraan teknologi, Perseroan telah In the field of technology partnerships, the Company has
mengintegrasikan API Point of Sales dengan berbagai integrated the Point of Sales API with various third-party
platform pihak ketiga seperti Kredivo dan Telkomsel Point, platforms such as Kredivo and Telkomsel Point, as well
serta bekerja sama dengan KAI, BPJS JMO, dan Paysgift as collaborated with KAI, BPJS JMO, and Paysgift through
melalui metode integrasi API. Selain itu, Perseroan juga API integration methods. Furthermore, the Company has
telah mengadopsi sistem survei pelanggan Qualtric adopted the Qualtric customer survey system integrated
yang terintegrasi dengan YUM, serta mengembangkan with YUM and developed an application-based monitoring
program monitoring versi aplikasi untuk berbagai sistem program for various digital systems in use.
digital yang digunakan.

Seiring dengan komitmen terhadap transformasi digital, In line with its commitment to digital transformation, the
Perseroan terus meningkatkan sistem pembayaran dan Company continues to enhance payment and transaction
transaksi, termasuk integrasi POS dengan EDC BNI dan systems, including POS integration with BNI and Mandiri
Mandiri, serta program Employee Referral untuk karyawan. EDC, as well as an Employee Referral program for
Beberapa inisiatif lainnya mencakup penggunaan SMS employees. Other initiatives include the use of SMS Unique
Unique Code MDL, penerapan voucher dine-in melalui Code MDL, the implementation of dine-in vouchers via
Grab, serta integrasi penjualan dengan sistem properti Grab, and sales integration with property and tax systems
dan pajak seperti AP 1, AP 2, Lippo Mall, dan Living World. such as AP 1, AP 2, Lippo Mall, and Living World.

Dalam menjalankan semua inisiatif ini, Perseroan To ensure the seamless execution of all these initiatives,
memastikan kolaborasi antar departemen berjalan dengan the Company maintains effective interdepartmental
baik melalui standar ISO dalam pengelolaan permintaan collaboration through ISO standards in managing requests
aplikasi baru atau pembaruan sistem. Permintaan dari for new applications or system updates. Requests from
masing-masing departemen diproses melalui formulir each department are processed through a dedicated form,
khusus, kemudian ditinjau berdasarkan kebutuhan, then reviewed based on needs, approved, and developed
disetujui, dan dikembangkan sesuai timeline yang telah according to a predetermined timeline. With this approach,
ditentukan. Dengan pendekatan ini, inovasi TI dapat IT innovations can be effectively implemented to support
diterapkan secara efektif untuk mendukung pertumbuhan business growth and the Company’s competitiveness in
bisnis dan daya saing Perseroan di pasar. the market.

PT FAST FOOD INDONESIA TBK | 2024 ANNUAL REPORT 163