Page 5 - Annual Report PT Fast Food Indonesia Tbk 2024

DAFTAR ISI
TABLE OF CONTENTS

ANALISIS DAN PEMBAHASAN MANAJEMEN Unit Audit Internal | Internal Audit Unit 202
Management Discussion and Analysis 92 Manajemen Risiko | Risk Management 205
Tinjauan Perekonomian I Economic Overview 94 Perkara Penting I Significant Issues 209
Tinjauan Industri Penyediaan Makan Minum | Food 99 Sanksi Administratif I Administrative Sanction 209
and Beverages Service Industry
Akses Informasi Dan Data Perusahaan
Prospek Usaha | Business Prospect 101 Information Access and Company Data 210
Aspek Pemasaran | Marketing Aspects 103 Kode Etik | Code of Conduct 211
Pengembangan Usaha | Business Development 108 Sistem Pelaporan Pelanggaran 213
Penjaminan Kualitas I Quality Assurance 112 Whistleblowing System
Sistem Manajemen Mutu Penerapan Pedoman Tata Kelola Perusahaan
Quality Management Services 123 Terbuka | Implementation of Governance Guidelines 214
for Public Companies
Tinjauan Operasional Per Segmen Usaha 125
Operational Review Per Business Segment
Layanan Pesan Antar | Home Delivery 126 LAPORAN KEBERLANJUTAN 218
Sustainability Report
Layanan KFC Drive-Thru | KFC Drive-Thru 128
Ikhtisar Keberlanjutan
Layanan Pesta Ulang Tahun | Birthday Service 131 220
Sustainability Overview
Layanan KFC Breakfast | KFC Breakfast 134
Kinerja Lingkungan | Environmental Performance 231
Layanan KFC Coffee | KFC Coffee 137
Menciptakan Sumber Daya Manusia Berkualitas
Layanan KFC Foodbus | KFC Foodbus 140 240
Creating Quality Human Resources
Layanan KFC Catering | KFC Catering 142
Menciptakan Lingkungan Kerja Aman
Unit Bisnis Taco Bell | Taco Bell Business Unit 144 Creating a Safe Work Environment 260
Tinjauan Keuangan | Financial Review 146 Kinerja Ekonomi | Economical Performance 270
Teknologi Informasi | Information Technology 160 Produk Berkualitas dan Kepuasan Pelanggan 280
Quality Products and Customer Satisfaction
TATA KELOLA PERUSAHAAN Tentang Laporan | About The Report 288
Corporate Governance 166 Daftar Indeks POJK51/SEOJK16 290
Tata Kelola Perusahaan | Corporate Governance 168 POJK51/SEOJK16 Index
Rapat Umum Pemegang Saham Lembar Umpan Balik | Feedback Form 294
General Meetings of Shareholders 172
Dewan Komisaris | Board of Commissioners 181 LAPORAN KEUANGAN 2024 296
Komite Audit | Audit Committee 189 Financial Statements 2024
Komite Nominasi dan Remunerasi 192
Nomination and Remuneration Committee
Direksi | Board of Directors 193
Sekretaris Perusahaan | Corporate Secretary 200

PT FAST FOOD INDONESIA TBK | 2024 ANNUAL REPORT 3