Page 28 - KFC Annual Report 2017

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IKHTISAR UTAMA LAPORAN MANAJEMENJEMEN PROFIL PERUSAHAAN ANALISA & PEMBAHASAN MANAJEMEN
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Highlights Management Reportss Company Profile Management’s Discussion & Analysis
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Managemen

LAPORAN DEWAN KOMISARIS
BOARD OF COMMISSIONERS’ REPORT

Memberikan pengalaman terbaik bagi konsumen memang Delivering the best experience for the consumers indeed
selalu merupakan tujuan utama dari strategi FFI. Dengan remains a main objective of FFI’s strategies. With this focus
fokus ini, pada tahun 2017 FFI mengimplementasikan in mind, in 2017 FFI implemented a series of projects aimed
serangkaian proyek yang bertujuan meningkatkan to enhance that experience. Products and programs were
pengalaman konsumen. Produk dan program dirancang carefully crafted to meet their expectations.
sedemikan rupa agar sesuai dengan ekspektasi mereka.

Dari segi potensi pasar, dengan mempertimbangkan In terms of market potentials, in consideration to the
keunggulan kompetitif Perusahaan dari segi jaringan Company’s competitive advantage on restaurant network
restoran dan logistik, FFI terus berupaya mendekatkan diri and logistics chain, FFI continued to get close to its
dengan konsumen sebagaimana dibuktikan oleh pembukaan consumers. This was evidenced by the opening of 60 net
60 net gerai baru di berbagai lokasi di Indonesia. Tak hanya new stores in various locations in Indonesia. This number
sejalan dengan target FFI, angka ini sekaligus merupakan not only meant FFI was able to meet its store opening target,
angka gerai baru terbanyak dalam satu tahun. Penambahan but was also the highest number of new stores opened in
gerai ini terdiri dari gerai tradisional, baik yang berdiri sendiri a single year for FFI. The addition of stores consisted of
maupun di dalam pusat perbelanjaan dan area pujasera, dan traditional stores be it free-standing, in-line, in malls, and at
model baru KFC Box. Di samping itu, FFI juga merenovasi 45 food courts, and the new KFC Box. In addition, FFI renovated
gerai agar sesuai dengan kebutuhan saat ini. 45 stores to ensure they meet today’s progresses.

Selain mengutamakan kehadiran fisik dan skema layanan In addition to ensure strong physical presence and quality
yang kokoh, manajemen FFI pun menguatkan kualitas service schemes, FFI management also strengthened the
sumber daya manusia sebagai ujung tombak usaha. Selain quality of its human resource as the Company’s assets. Other
pelatihan, Perusahaan juga terus menanamkan nilai-nilai than training, the Company also continually disseminated
CHAMPS kepada seluruh karyawan. the CHAMPS value to all employees.

Dari segi pengelolaan kualitas, Perusahaan sudah In terms of quality management, the Company has adopted
menerapkan ISO 9001:2008 mengenai Sistem Manajemen ISO 9001:2008 on Quality Management System in the
Mutu di lingkungan Kantor Pusat, Gudang Pusat 2, dua Head Office, Central Warehouse 2, two champion stores in
gerai contoh di Jakarta, beberapa kantor regional, gudang Jakarta, several regional offices, regional warehouse, and
regional, dan dua gerai contoh di setiap region. Sistem two champion stores in each region. The system applied in
yang berlaku di dua gerai contoh di tiap region juga regional stores is replicated across all of KFC’s stores in that
diimplementasikan di semua gerai KFC di region yang sama. region.

Langkah-langkah di atas kami nilai efektif mendukung In our view, the above steps effectively supported FFI in
pencapaian kinerja FFI pada tahun 2017. Secara garis accomplishing its performance goals of 2017. In brief, FFI
besar, FFI mencatat pendapatan sebesar Rp5,30 triliun, booked revenue of Rp5.30 trillion, or increased by 8.59%
atau meningkat 8,59% dibanding tahun 2016 sebesar from Rp4.88 trillion in 2016. Gross income of Rp3.32
Rp4,88 triliun. Laba kotor sebesar Rp3,32 triliun, naik dari trillion, increased from Rp3.06 trillion in 2016. Net income
tahun 2016 yang senilai Rp3,06 triliun. Laba bersih tercatat for the year was Rp167.10 billion, decreased by 3.24% from
sebesar Rp167,00 miliar, turun 3,24% dibanding 2016 yang Rp172.61 billion in 2016.
sebesar Rp172,61 miliar.

26 PT FAST FOOD INDONESIA TBK DRIVING FUTURE GROWTH | ANNUAL REPORT 2017